COVID-19: Consumer Loan Forbearance and Other Relief Options

May 14, 2020 – October 23, 2020 R46356

COVID-19: Consumer Loan Forbearance and
October 23, 2020
Other Relief Options
Cheryl R. Cooper,
A growing number of reported Coronavirus Disease 2019 (COVID-19) cases have been
Coordinator
identified in the United States, significantly impacting many communities. The
Analyst in Financial
economic impact has been large due to illnesses, quarantines, social distancing, local
Economics
stay-at-home orders, and other business disruptions. Consequently, many Americans

have lost income and faced financial hardship due to the COVID-19 pandemic.
Darryl E. Getter
Specialist in Financial
Many consumers have had trouble paying their loan obligations, such as mortgages,
Economics
student loans, auto loans, and credit cards. Due to increasing hardship, loan forbearance

has become a common form of consumer relief during the COVID-19 pandemic. Loan
Raj Gnanarajah
forbearance plans are agreements that allow borrowers to reduce or suspend payments
Analyst in Financial
for a short period of time, providing extended time for consumers to become current on
Economics
their payments and repay the amounts owed. These plans do not forgive unpaid loan

payments and tend to be appropriate for borrowers experiencing temporary hardship.
David W. Perkins
Loan forbearance may become a less viable option to deal with the financial
Specialist in
ramifications of COVID-19 if the pandemic causes prolonged disruptions, such as
Macroeconomic Policy
persistent elevated levels of unemployment or permanent business closures.

Andrew P. Scott
A consumer’s ability to get a forbearance and under what terms may be significantly
Analyst in Financial
influenced by what type of institution owns the loan. These various institutions—
Economics
including banks and credit unions, private nonbank financial institutions, government-

sponsored enterprises (GSEs), and the federal government—are subject to different

laws, regulations, and business considerations.
In response to the COVID-19 pandemic, the President signed the Coronavirus Aid, Relief, and Economic Security
Act (CARES Act; P.L. 116-136) on March 27, 2020. The act establishes consumer rights to be granted
forbearance for federally insured mortgages (Section 4022) and federal student loans (Section 3513). The law also
protects the credit histories of consumers with forbearance agreements (Section 4021).
The CARES Act establishes consumer rights to be granted forbearance for many types of mortgages and federal
student loans, but the act does not grant consumers these rights for other types of consumer loan obligations, such
as auto loans, credit cards, private student loans, and bank-owned mortgages. In these cases, financial institutions
have discretion about when and how to offer loan forbearance or other relief options to consumers. Therefore, a
consumer’s ability to access these options may vary. On May 15, 2020, the House passed the Heroes Act (H.R.
6800) and on October 1, 2020, the House passed an updated version of the bill (H.R. 925). Among its many
provisions, both versions would expand consumer rights to loan forbearance and other payment relief during the
COVID-19 pandemic.
In addition to legislative responses, financial regulatory agencies have responded to the COVID-19 pandemic
using existing authorities to encourage loan forbearance and other financial relief options for impacted consumers.
Many financial regulatory agencies have updated their guidance to help financial firms support consumer needs
during this time. Regulatory guidance does not force financial institutions to take any particular action for
consumers (such as offering loan forbearance), but it can encourage them to offer various forms of support. Many
banks and credit unions have announced measures to offer various forms of assistance to affected consumers.
The economic effects of the COVID-19 pandemic could impact the financial system in important ways. Large
numbers of missed consumer loan payments can have significant negative consequences for financial institutions.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

Many consumers having trouble paying their loans may not realize that the CARES Act gives consumers a right
to be granted loan forbearance in certain circumstances, and that their financial institutions can provide loan
forbearance, access to credit, or other assistance. If consumers are not aware of these existing relief options, it is
possible that relief might not reach the most in need.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

growing number of reported Coronavirus Disease 2019 (COVID-19) cases have been
identified in the United States, significantly impacting many communities.1 The
A economic impact has been large due to illnesses, quarantines, social distancing, local
stay-at-home orders, and other business disruptions.2 Consequently, many Americans have lost
income and faced financial hardship due to the impact of the COVID-19 pandemic.3
In response, various pieces of COVID-19-related legislation have been enacted—most relevant
for this report is the Coronavirus Aid, Relief, and Economic Security Act (CARES Act; P.L. 116-
136) enacted on March 27, 2020. The act establishes consumer rights to be granted forbearance
for many types of mortgages (Section 4022) and for most federal student loans (Section 3513).
The law also protects the credit histories of consumers with forbearance agreements (Section
4021). In addition, financial regulatory agencies have updated their guidance to provide clarity to
financial institutions responding to these events.
For loan obligations where the CARES Act does not guarantee a right to loan forbearance, such
as auto loans, credit cards, private student loans, and bank-owned mortgages, a consumer’s ability
to access this option may vary. Reports suggest that many consumers have requested payment
relief for these types of loans not covered by the CARES Act.4 Different financial institutions
may be subject to different laws and incentives to handle consumer relief requests. For this
reason, an individual consumer may find a range of responses from different financial institutions
when requesting relief options. On May 15, 2020, the House passed the Heroes Act (H.R. 6800)
and on October 1, 2020, the House passed an updated version of the bill (H.R. 925). Provisions in
Division O, Title IV of the updated bill would expand consumer rights to loan forbearance and
other payment relief during the COVID-19 pandemic. (Similar provisions are in Division K, Title
IV of H.R. 6800).
This report focuses on policy responses relating to the financial services industry for consumers
who may have trouble paying their loan obligations, such as mortgages, student loans, auto loans,
and credit cards.5 First, it provides an overview of loan forbearance and other possible relief
options for consumers. Then, the report discusses relevant CARES Act provisions and federal
financial regulatory responses. Lastly, the report describes the impact this pandemic and the
proceeding policy responses have had on financial institutions and consumers.

1 For background on the Coronavirus Disease 2019 (COVID-19), see CRS In Focus IF11421, COVID-19: Global
Implications and Responses, by Sara M. Tharakan et al.
2 For background on the potential economic effects of the COVID-19 pandemic in the United States, see CRS Insight
IN11388, COVID-19: U.S. Economic Effects, by Rena S. Miller and Marc Labonte.
3 For more information on financial industry policy issues during the COVID-19 pandemic for consumers having
trouble paying their bills, see CRS Insight IN11244, COVID-19: The Financial Industry and Consumers Struggling to
Pay Bills, by Cheryl R. Cooper.
4 Kevin Wack, “Plenty of takers for offers to skip credit card, student loan payments,” American Banker, April 23,
2020, at https://www.americanbanker.com/news/plenty-of-takers-for-offers-to-skip-credit-card-student-loan-
payments?; Kevin Wack, “Ally girds for surge in auto loan defaults,” American Banker, April 20, 2020, at
https://www.americanbanker.com/news/ally-girds-for-surge-in-auto-loan-defaults.
5 Other policies outside of the financial services industry might also help consumers with their finances during the
pandemic. For example, social insurance programs or government support to businesses may provide a consumer with
unemployment insurance or job security. These policies and others are outside of the scope of this report. For more
information, see CRS Report R45478, Unemployment Insurance: Legislative Issues in the 116th Congress, by Julie M.
Whittaker and Katelin P. Isaacs; CRS In Focus IF11447, COVID-19: Social Insurance and Other Income-Support
Options for Those Unable to Work, coordinated by Laura Haltzel; and CRS Report R46284, COVID-19 Relief
Assistance to Small Businesses: Issues and Policy Options, by Robert Jay Dilger, Bruce R. Lindsay, and Sean Lowry.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

Overview of Loan Forbearance and Other Relief
Options for Consumers
During previous natural disasters, government shutdowns, or other similarly destabilizing events,
the financial industry has provided financial assistance to some affected consumers, particularly
those having temporary difficulties repaying their mortgages, credit cards, or other loans.6 For
example, financial institutions have agreed to defer payments, limit late or other fees, and extend
credit to ease consumer financial struggles. In response to the coronavirus pandemic, many banks
have recently announced measures to offer various forms of assistance to affected consumers.7
However, the COVID-19 pandemic is more widespread than previous events, affecting
consumers across the country; therefore, financial industry responses may differ from the past.
This section begins with a discussion of loan forbearance, a common form of consumer relief. It
then describes other types of assistance that financial institutions could provide to impacted
consumers.
Loan Forbearance
Loan forbearance plans are agreements allowing borrowers to reduce or suspend payments for a
short period of time, providing extended time for consumers to become current on their payments
and repay the amounts owed. These plans do not forgive unpaid loan payments. Loan forbearance
plans between consumers and financial institutions usually include a repayment plan, which is an
agreement allowing a defaulted borrower to repay the amount in arrears and become current on
the loan according to an agreed upon schedule. Repayment plans take many shapes. For example,
these plans may include a requirement that all suspended payments are to be due at the end of the
loan forbearance period; the past due amount is to be added to the regular payment amount over
the year after loan forbearance ends; or payments are to be added to the end of the loan’s term.
Interest or fees may or may not accrue during the loan forbearance period.
As loan forbearance and repayment plans are generally offered to consumers experiencing a
temporary hardship, they have become a common form of consumer relief during the COVID-19
pandemic. During this pandemic, many businesses might be closed either by mandate (e.g.,
restaurants, concerts, or sporting event venues) or facing significant revenue declines due to
social distancing efforts (e.g., more space between people at open stores or restaurants) or
changes in consumer behavior (e.g., airlines, hotels, and the travel industry). Many of these
disruptions may be temporary, lasting only for the duration of the pandemic. Many financial
institutions offer loan forbearance plans as an option for consumers who have experienced job
loss or temporary income loss but may be able to continue to repay their credit obligations after
the disruption ends. In addition, financial institutions may see loan forbearance plans as a good
option for consumers at this time because these plans often do not involve renegotiating
contracts.8 Loan forbearance may be a less viable option to deal with the financial ramifications

6 Some of these efforts that require changes in credit contracts may be more difficult for institutions to implement.
7 For example, Amanda Dixon, “List of Banks Offering Help to Customers Impacted by the Coronavirus,” Bankrate,
April 8, 2020, at https://www.bankrate.com/banking/coronavirus-list-of-banks-offering-help-to-customers-financial-
hardship/.
8 Many mortgage services can offer workouts that do not involve renegotiations of the original mortgage contract. See
Fannie Mae’s servicing guide’s section on loan forbearance at https://servicing-guide.fanniemae.com/THE-
SERVICING-GUIDE/Part-D-Providing-Solutions-to-a-Borrower/Subpart-D2-Assisting-a-Borrower-Who-is-Facing-
Default-or/Chapter-D2-3-Fannie-Mae-s-Home-Retention-and-Liquidation/Section-D2-3-2-Home-Retention-Workout-
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COVID-19: Consumer Loan Forbearance and Other Relief Options

of the pandemic if it causes prolonged disruptions, such as persistent elevated levels of
unemployment or permanent business closures.
Other Relief Options Available to Consumers
Loss mitigation (or workout options) refers to a menu of possible options financial institutions
may offer to help a distressed borrower become and stay current with loan payments and avoid
default. Loan forbearance is one type of loss mitigation. Loan modifications are another type of
loss mitigation that renegotiates the contract with concessions to the borrower. These concessions
can take the form of principal balance reductions, interest rate reductions, term to maturity
extensions, or some combination of such options.
Financial institutions or loan servicers generally weigh the costs and benefits of the various loss
mitigation options and offer borrowers the least costly option from a business perspective.9 Loan
forbearance can be the least costly option when the duration of consumer hardship is temporary
and short, and the lender can be paid back quickly. Loan modifications may also be beneficial to
the lender under circumstances when the costs to modify and retain the loan are lower than the
costs of default. If a borrower’s circumstances, such as becoming disabled or long-term
unemployed, make it difficult for servicers to offer a workout option, the lender may find options
such as debt collection, auto repossession, foreclosure, or wage garnishment a less costly way to
resolve the default. Finally, various contractual arrangements that loan servicers are obligated to
follow may dictate servicer actions from the time the loan became distressed until resolution.
These arrangements may limit servicers’ authorities and options.
Financial institutions can provide other types of relief to consumers, such as agreeing to limit late
or other fees and offering new credit or loan products. For example, a consumer can refinance out
of a distressed mortgage into a new mortgage contract, potentially pulling equity out of their
home to repay arrears and accumulated penalties.10 Generally financial institutions would choose
to extend new credit only if they determine that the borrower is in a good position to pay the loan
back in the future. During the COVID-19 pandemic, some banks have decided to limit new credit
to consumers due to increased economic risk.11
Loss mitigation procedures provided by financial institutions or loan servicers are regulated in
order to help protect consumers. For example, during the 2008 financial crisis, many consumers
had trouble paying their mortgages due to unemployment and decreasing house prices. When
mortgage delinquency and foreclosure rates rose, federal regulators identified pervasive
documentation issues at many mortgage servicers, which became an issue when a large number

Options/D2-3-2-01-Forbearance-Plan/1042399011/D2-3-2-01-Forbearance-Plan-09-18-2018.htm. See Freddie Mac’s
servicing guide’s section on loan forbearance at https://guide.freddiemac.com/app/guide/content/a_id/1001217.
9 Loan servicers receive fees to manage loans for owners (e.g., lenders or investors) after origination, such as billing
and other loan services. Loan servicers are often responsible for administering loss mitigation on behalf of the owner if
full payment is paid.
10 The availability of refinance options depends on the market value of the home at the time of borrower default. The
market value of the home, which would be used as collateral, would need to be high enough to cover the outstanding
balance of the new loan. The new mortgage may also have an interest rate that is higher than current market rates to
better reflect the greater credit risk of the recently defaulted borrower.
11 According to the Federal Reserve’s senior loan officer survey in July, banks tightened credit standards for all types of
household lending, including mortgages, credit cards, and auto loans. Therefore, consumers may have needed higher
credit scores, larger down payments, or other more stringent requirements to qualify for new credit. See Board of
Governors of the Federal Reserve System, Senior Loan Officer Opinion Survey on Bank Lending Practices, July 2020,
at https://www.federalreserve.gov/data/sloos/sloos-202007.htm.
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of consumers defaulted.12 In response, the Consumer Financial Protection Bureau (CFPB), using
its authority under the Real Estate Settlement Procedures Act (RESPA; P.L. 93-533, implemented
by Regulation X),13 issued the RESPA Mortgage Servicing Rule in January 2013. Among other
things, the rule created an obligation for mortgage servicers to establish consistent policies and
procedures to contact delinquent borrowers, provide information about mortgage loss mitigation
options, and evaluate borrower applications for loss mitigation in a timely manner.14
Coronavirus Aid, Relief, and Economic Security Act
(CARES Act; P.L. 116-136)
This section of the report discusses various relief provisions of the CARES Act for borrowers and
consumer lenders. Table 1 presents a summary of CARES Act provisions that pertain to loan
forbearance by consumer credit type.15 In addition, other provisions of the CARES Act, which
help financial institutions cope financially when experiencing increased loan losses, will be
discussed. Lastly, this section discusses legislative policy issues relating to consumers missing
loan payments.
Table 1. Relevant CARES Act Provisions and Consumer Protections,
by Consumer Credit Type
Type of
Consumer
CARES Act
Credit
Owner of Loan
Section
CARES Act Consumer Protection
Mortgages
Government-backed (e.g., held by
Section 4022
Right to request forbearance for up to
Fannie Mae or Freddie Mac or
a year; lender is to report on-time
insured by the Federal Housing
payment history.
Administration or Department of
Veterans Affairs)
Not government-backed (e.g., held
N/A
No consumer forbearance right, up to
by a bank or other investor)
lender whether to offer forbearance; if
consumer obtains agreement with
lender for payment relief, lender is to
report on-time payment history.
Student Loans
Federally owned (i.e., loans made
Section 3513
Right to request forbearance and no
under the Wil iam D. Ford Federal
interest accrued through September
Direct Loan program and Federal
30, 2020; lender is to report on-time
Family Education Loan (FFEL)
payment history.
program held by the Department
of Education)

12 U.S. Government Accountability Office, Mortgage Foreclosures: Documentation Problems Reveal Need for
Ongoing Regulatory Oversight, GAO-11-433, May 2011, at https://www.gao.gov/assets/320/317923.pdf.
13 For more information on Regulation X, §1024.41, Loss mitigation procedures, see
https://www.consumerfinance.gov/policy-compliance/rulemaking/regulations/1024/41/.
14 Consumer Financial Protection Bureau (CFPB), “Mortgage Servicing Rules Under the Real Estate Settlement
Procedures Act (Regulation X),” 78 Federal Register 10695-10899, February 14, 2013.
15 For more information on Title IV of the Coronavirus Aid, Relief, and Economic Security Act (CARES Act; P.L.
116-136), which contains a number of provisions aimed broadly at stabilizing the economy and helping affected
households and businesses, see CRS Report R46301, Title IV Provisions of the CARES Act (P.L. 116-136), coordinated
by Andrew P. Scott.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

Type of
Consumer
CARES Act
Credit
Owner of Loan
Section
CARES Act Consumer Protection
Private
N/A
No consumer forbearance right, up to
lender whether to offer forbearance; if
consumer obtains agreement with
lender for payment relief, lender is to
report on-time payment history.
Auto Loans,
All
N/A
No consumer forbearance right, up to
Credit Cards,
lender whether to offer forbearance; if
and Other
consumer obtains agreement with
Types of
lender for payment relief, lender is to
Consumer
report on-time payment history.
Credit
Source: The Coronavirus Aid, Relief, and Economic Security Act (CARES Act; P.L. 116-136).
Note: On August 8, 2020, President Trump directed the Department of Education to extend the “waiver of all
interest” on federally held student loans through December 31, 2020.
Mortgage Forbearance
The CARES Act includes some measures16 to provide temporary forbearance relief for certain
affected mortgage borrowers—those with “federally backed” mortgages.17 Section 4022 allows
borrowers with federally backed mortgages to request forbearance from their mortgage servicers
(the entities that collect payments and manage the mortgage on behalf of the lender/investor) due
to a financial hardship caused directly or indirectly by COVID-19. The borrower must attest to
such hardship, but no additional documentation is required. Servicers must grant forbearance for
up to 180 days and must extend the forbearance up to an additional 180 days at the borrower’s
request. Either period can be shortened at the borrower’s request. The servicer may not charge
fees, penalties, or interest beyond what would have accrued if the borrower had made payments
as scheduled.
The CARES Act mortgage provisions potentially raise the question of what happens after the
forbearance period. The act does not address how repayment should occur. Servicers are to
negotiate repayment terms with borrowers, subject to existing requirements or any additional
guidance provided by the entity backing the mortgage.

16 Section 4022 provides for forbearance and a foreclosure moratorium for federally backed single-family mortgages.
Section 4023 allows multifamily borrowers with federally backed multifamily mortgage loans to request a forbearance
from their lender for a period up to 30 days, which can be extended for two more 30-day periods. To qualify for this
option, the borrower must have been current on their mortgage as of February 1, 2020, and must contact the loan
servicer to access the forbearance. Also, a multifamily borrower who enters into a forbearance is prohibited from
evicting a tenant for the duration of the forbearance.
17 The forbearance provisions in the CARES Act apply to federally backed mortgages. Several federal agencies insure
or guarantee single-family mortgages, multifamily mortgages, or both, including the Department of Housing and Urban
Development (HUD) through the Federal Housing Administration (FHA) and the Section 184 and Section 184A
programs for Native Americans and Native Hawaiians, respectively; the Department of Veterans Affairs (VA); and the
U.S. Department of Agriculture (USDA) (which also directly originates some mortgages). Additionally, the
government-sponsored enterprises (GSEs) Fannie Mae and Freddie Mac purchase eligible single-family and
multifamily mortgages and guarantee securities backed by those mortgages. The CARES Act provisions cover all of
these, including FHA-insured reverse mortgages.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

Federal Student Loan Forbearance18
Federal loans to support students’ postsecondary educational pursuits are currently available
under the William D. Ford Federal Direct Loan (Direct Loan) program. Loans were previously
available through the Federal Family Education Loan (FFEL) program and the Perkins Loan
program, and some of those loans remain outstanding.19
Due to the current economic situation, many consumers may have trouble repaying their federal
student loans. In response, Section 3513 of the CARES Act suspends all payments due and
interest accrual for all loans made under the Direct Loan program and for FFEL program loans
held by the Department of Education through September 30, 2020.20 A suspended payment is to
be treated as if it were a regularly scheduled payment made by a borrower for the purpose of
reporting information about the loan to a consumer reporting agency and toward specified loan
forgiveness (e.g., public service loan forgiveness) or loan rehabilitation programs. In addition,
involuntary collections on defaulted loans are suspended through September 30, 2020. On August
8, 2020, the Trump Administration set the federal student loan interest rate to zero, and borrowers
are not required to make payments due on their loans through the end of 2020.21
Consumer Credit Reporting
Consumers can harm their credit scores when they miss consumer loan payments, and lower
credit scores can impact their access to credit in the future.22 Section 4021 of the CARES Act
requires financial institutions to report to the credit bureaus that consumers are current on their
credit obligations if they enter into an agreement to defer, forbear, modify, make partial payments,
or get any other assistance on their loan payments from a financial institution and fulfil those
requirements.23 The covered period for this section starts on January 31, 2020, and extends to the
later of 120 days after enactment or 120 days after the national emergency declared by the
President on March 13, 2020, terminates. Before this law was enacted, lenders could choose
whether to report loans in forbearance as paid on time; with this law, these options are no longer
voluntary for the lender.24

18 For more information about federal student loan debt relief in the context of COVID-19, see CRS Report R46314,
Federal Student Loan Debt Relief in the Context of COVID-19, by Alexandra Hegji.
19 Part B, part D, and part E of Title IV of the Higher Education Act of 1965 (20 U.S.C. §1087a et seq.; §1071 et seq.;
§1087aa et seq.).
20 For March 13, 2020, through September 30, 2020, the Administration has set interest rates on federally held student
loans (including Perkins Loan program loans) to 0%, and borrowers will not be required to make payments due on their
loans.
21 On August 8, 2020, President Trump directed the Department of Education to extend the “waiver of all interest” on
federally held student loans through December 31, 2020. For more information, see CRS Legal Sidebar LSB10532,
President Trump’s Executive Actions on Student Loans, Wage Assistance, Payroll Taxes, and Evictions: Initial
Takeaways, by Kevin M. Lewis, Sean M. Stiff, and Jay B. Sykes.
22 For more information on the credit reporting industry, see CRS Report R44125, Consumer Credit Reporting, Credit
Bureaus, Credit Scoring, and Related Policy Issues, by Cheryl R. Cooper and Darryl E. Getter.
23 If the consumer were delinquent before the covered period, then the furnisher would maintain the delinquent status
unless the consumer brings the account or obligation current. The covered period starts on January 31, 2020, and
extends to the later of 120 days after enactment or 120 days after the national emergency declared by the President on
March 13, 2020, terminates. For more information, see CFPB, Statement on Supervisory and Enforcement Practices
Regarding the Fair Credit Reporting Act and Regulation V in Light of the CARES Act, April 1, 2020, at
https://files.consumerfinance.gov/f/documents/cfpb_credit-reporting-policy-statement_cares-act_2020-04.pdf.
24 Before the CARES Act passed, lenders had various options to mitigate the impact on consumers’ credit scores and
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Some affected consumers may still experience harm to their credit record because the CARES
Act does not give consumers a right to be granted forbearance for many types of consumer loans
(such as auto loans, credit cards, and mortgages and student loans not covered by the CARES
Act; see Table 1). Although many financial institutions have announced efforts to provide
assistance to affected consumers, lenders have discretion whether to enter into an assistance
agreement with an individual consumer. Therefore, the ability of consumers to protect their credit
scores could vary.
Although this CARES Act protection allows consumers with loan forbearance agreements to
protect their on-time credit histories, the provision may also lead to some unintended
consequences.25 Financial institutions may find credit scores less predictive of whether a
consumer is currently creditworthy, in part due to deferrals being treated the same as on-time
payments.26 This situation could make it more difficult for consumers to access new credit,
particularly those currently meeting their loan obligations.27
Bank and Credit Union Loan Loss Related Provisions
Other provisions in the CARES Act are intended to reduce or remove potential disincentives
related to accounting and capital requirements that banks may face when deciding whether to
grant a forbearance for non-federally backed loans. When the inflow of payments on loans
unexpectedly decreases, as happens when unanticipated forbearances are granted, banks must
account for this by writing down the value of the loans. The lost value must be reflected with a
reduction in income or value of the bank’s capital, which can be thought of as the bank’s net
worth. Banks face a number of requirements to hold minimum levels of capital; if the value were
reduced, the bank eventually would fail to comply with those requirements.28 Thus, these
accounting and capital requirements may make a bank hesitant to grant a forbearance (if it judges
that the borrower will ultimately be able to make payment) or cause a bank to put off accounting
for realized losses at a later date. Sections 4012, 4013, and 4014 of the CARES Act may mitigate
these concerns.29

future credit access following disasters or catastrophic events. For example, furnishers may use special codes to report
delinquencies due to special circumstances. See CFPB, Natural Disasters and Credit Reporting: Quarterly Consumer
Credit Trends, November 2018, at https://files.consumerfinance.gov/f/documents/bcfp_quarterly-consumer-credit-
trends_report_2018-11_natural-disaster-reporting.pdf. In addition, if lenders and consumers enter into loan forbearance
agreements, then furnishers have the option to report to the credit bureaus that these consumers are current on their
credit obligations.
25 Section 4021 of the CARES Act requires loan forbearances to be reported to the credit bureaus in the same way, but
“it does not address how model developers or individual lenders treat any particular variables or information on the
back end.” See FinRegLab, Covid-19 Credit Reporting & Scoring Update, Research Brief, July 2020, at
https://finreglab.org/wp-content/uploads/2020/07/FinRegLab-Research-Brief-Covid-19-Credit-Reporting-Scoring-
Update.pdf (hereinafter FinRegLab, Covid-19 Credit Reporting & Scoring Update, July 2020).
26 Current macroeconomic uncertainties may also make credit scores less predictive of future consumer defaults. See
AnnaMaria Andriotis, “‘Flying Blind Into a Credit Storm’: Widespread Deferrals Mean Banks Can’t Tell Who’s
Creditworthy,” Wall Street Journal, June 29, 2020.
27 FinRegLab, Covid-19 Credit Reporting & Scoring Update, July 2020, p. 7.
28 For more information, see CRS In Focus IF10809, Introduction to Bank Regulation: Leverage and Capital Ratio
Requirements, by David W. Perkins.
29 For more information, see CRS Insight IN11318, The CARES Act (P.L. 116-136): Provisions Designed to Help
Banks and Credit Unions, by David W. Perkins, Raj Gnanarajah, and Darryl E. Getter.
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COVID-19: Consumer Loan Forbearance and Other Relief Options

Certain small banks can elect to be subject to a single, relatively simple—but relatively high—
capital rule called the Community Bank Leverage Ratio (CBLR).30 Bank regulators are
authorized to set the CBLR between 8% and 10%. Prior to the enactment of the CARES Act, it
was set at 9%. Section 4012 directs regulators to lower it to 8% and give banks that fall below
that level a reasonable grace period to come back into compliance with the CBLR. As a result,
qualifying banks are to be able to write down the value of more loans before they reach the
minimum CBLR level. This relief expires the earlier of (1) the date the public health emergency
ends or (2) the end of 2020.
When a lender grants a loan forbearance, it may be required to record it as troubled debt
restructuring (TDR) in its accounting.31 Generally Accepted Accounting Principles (GAAP)32
require the lender to reflect in its financial records any potential loss as a result of a TDR.33
Section 4013 requires federal bank and credit union regulators to allow lenders to determine if
they should suspend the GAAP requirements for recognizing any potential COVID-19-related
losses from a TDR related to a loan modification. This relief expires the earlier of (1) 60 days
after the public health emergency declaration is lifted or (2) the end of 2020.
Another feature of bank and credit union accounting is determining the amount of credit loss
reserves, which help mitigate the income overstatement on loans and other assets by adjusting for
expected future losses on related loans and other assets.34 In response to banks’ financial
challenges during and after the 2007-2009 financial crisis, the Financial Accounting Standards
Board35 promulgated a new credit loss standard—Current Expected Credit Loss (CECL)—in June
2016.36 CECL requires earlier recognition of losses than the current methodology. All public
companies were required to issue financial statements that incorporated CECLs for reporting
periods, beginning on December 15, 2019. Section 4014 gives banks and credit unions the option
to temporarily delay CECL implementation until the earlier of (1) the date the public health
emergency ends or (2) the end of 2020.

30 For more information, see CRS Report R45989, Community Bank Leverage Ratio (CBLR): Background and Analysis
of Bank Data, by David W. Perkins.
31 Shannon M. Beattie, “Accounting News: Trouble Debt Restructuring,” FDIC Supervisory Insights, Summer 2012,
pp. 26-38, at https://www.fdic.gov/regulations/examinations/supervisory/insights/sisum12/sisummer12-article4.pdf.
32 For more information, see Corporate Finance Institute, What is GAAP? at https://corporatefinanceinstitute.com/
resources/knowledge/accounting/gaap/.
33 Financial Accounting Standards Board (FASB), FASB Accounting Update: Receivables—Troubled Debt
Restructurings by Creditors (Subtopic 310-40), Financial Accounting Series: No. 2014-14, August 2014, at
https://asc.fasb.org/imageRoot/90/52428090.pdf.
34 Federal Deposit Insurance Corporation (FDIC), Proposed Interagency Policy Statement on Allowances for Credit
Losses, Financial Institution Letter, FIL-59-2019, October 17, 2019, at https://www.fdic.gov/news/news/financial/2019/
fil19059.html.
35 The FASB is an independent, private not-for-profit organization that sets accounting and reporting standards. See,
FASB, About the FASB, at https://www.fasb.org/jsp/FASB/Page/LandingPage&cid=1175805317407.
36 For more information, see CRS Report R45339, Banking: Current Expected Credit Loss (CECL), by Raj Gnanarajah.
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Consumer Loans From Individuals’ Retirement Accounts
Individuals can save for retirement by investing in certain retirement accounts with tax advantages, such as
401(k)s, and can take out loans from those accounts. Section 2202 of the CARES Act postpones the payments on
those loans, much like a forbearance. Specifically, for new or existing loans, the due dates for payments due on or
after the bil ’s enactment through December 31, 2020, are extended by one year; subsequent payments are also
delayed by one year. For more information on CARES Act provisions related to pensions and retirement, see CRS
In Focus IF11482, Retirement and Pension Provisions in the Coronavirus Aid, Relief, and Economic Security Act (CARES
Act), by John J. Topoleski and Elizabeth A. Myers.
Policy Issues
Some consumer advocates argue that during the COVID-19 pandemic, Congress could do more
to help consumers experiencing financial hardship. Some consumers may not receive loan
forbearance for credit obligations outside of those with rights under the CARES Act. In addition,
consumers may continue to incur bank fees and face issues relating to debt collection and
negative credit reporting.
The Heroes Act, would expand consumer rights to loan forbearance and other payment relief
during the COVID-19 pandemic.37 The act would prevent creditors and debt collectors from
collecting on delinquent loans, charging fees and interest, or reporting negative information to the
credit bureaus during the coronavirus pandemic period. It would also compensate financial
institutions for their losses to implement these policies.
Although the Heroes Act would expand payment relief for consumers facing financial hardship
during the COVID-19 pandemic, these provisions could contrarily encourage some consumers to
choose not to pay their loan payments because there are limited consequences for doing so.
Moreover, although the credit reporting provisions would protect consumers from harming their
credit scores, the removal of information may reduce the predictability of credit scores in the
future, which may harm some consumers in the long-term.38 In addition, whereas the Heroes Act
would help financially affected consumers with their credit obligations directly, other types of
government policies outside of the financial industry, such as unemployment insurance or small
business aid to keep people employed, can also target affected Americans.
Non-Legislative Federal COVID-19 Responses
In addition to legislative responses, financial regulatory agencies have taken other steps to
respond to the COVID-19 pandemic by encouraging loan forbearance and other financial relief
options for impacted consumers. On March 9, 2020, federal and state financial regulators
coordinated a guidance statement to the financial industry, encouraging it to help meet the needs
of consumers affected by the virus outbreak.39 The regulators stated that “financial institutions

37 For more information, see CRS Insight IN11405, Heroes Act (H.R. 6800/H.R. 925): Selected Consumer Loan
Provisions, by Cheryl R. Cooper; and CRS Report R46434, HEROES Act, Division K—COVID-19 Housing, Economic
Relief, and Oversight Act, coordinated by Rena S. Miller.
38 For more information about the policy options and consequences of different credit reporting approaches during the
COVID-19 pandemic, see FinRegLab, Disaster-Related Credit Reporting Options, May 2020, https://finreglab.org/wp-
content/uploads/2020/05/FinRegLab-Disaster-Related-Credit-Reporting.pdf.
39 Federal Reserve et al. “Agencies Encourage Financial Institutions to Meet Financial Needs of Customers and
Members Affected by Coronavirus,” press release, March 9, 2020, at https://www.federalreserve.gov/newsevents/
pressreleases/bcreg20200309a.htm. Since this statement was released, two updates to this guidance have been
announced. See Federal Reserve et al., “Interagency Statement on Loan Modifications and Reporting for Financial
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should work constructively with borrowers and other consumers in affected communities,” as
long as they employ “prudent efforts that are consistent with safe and sound lending practices.”
This statement was similar to financial regulators’ past statements during disruptive events, such
as natural disasters and government shutdowns.40
Beyond this statement, financial regulatory agencies have used existing authorities to issue new
COVID-19 guidance to help financial firms support consumer needs during this time. Regulatory
guidance does not force a financial institution to take any particular action for consumers (such as
offering loan forbearance), but it can increase the incentives or reduce the disincentives of taking
such actions.
Consumer Regulatory Guidance
When processing these loan forbearance or other consumer relief requests, financial institutions
must ensure that they are acting fairly and complying with the law. For mortgage loan
forbearance requests, financial institutions must comply with RESPA mortgage servicing
standards.41 In addition, for all consumer loan forbearance or relief requests, financial institutions
must also ensure that they are complying with fair lending laws. The main federal consumer
financial regulator in the United States is the CFPB, which implements and enforces federal
consumer financial law while ensuring that consumers can access financial products and
services.42
In response to the COVID-19 pandemic, the CFPB issued new guidance and rules about
complying with legal requirements during this period of increased loan forbearance requests and
other disruptions. The CFPB released additional clarity on regulatory compliance with the
CARES Act requirements43 and Regulation X during loss mitigation44 and the mortgage loan
transfer process.45 In addition, the CFPB announced a new joint initiative with the Federal
Housing Finance Agency (FHFA) to share mortgage servicing information to protect borrowers.46
The FHFA is to share information with the CFPB about forbearances, modifications, and other

Institutions Working with Consumers Affected by the Coronavirus,” press release, March 22, 2020, at
https://www.federalreserve.gov/newsevents/pressreleases/files/bcreg20200322a1.pdf; and Federal Reserve et al.,
“Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Consumers
Affected by the Coronavirus (Revised),” press release, April 7, 2020, at https://www.federalreserve.gov/newsevents/
pressreleases/files/bcreg20200407a1.pdf (hereinafter cited as Federal Reserve et al., Revised Interagency Statement,
April 7, 2020).
40 Federal Reserve et al., “Regulators Encourage Institutions to Work with Borrowers Affected by Government
Shutdown,” press release, January 11, 2019, at https://www.occ.gov/news-issuances/news-releases/2019/nr-ia-2019-
4.html.
41 For more information on Regulation X, §1024.41, Loss mitigation procedures, see
https://www.consumerfinance.gov/policy-compliance/rulemaking/regulations/1024/41/.
42 P.L. 111-203. For more information on the CFPB, see CRS In Focus IF10031, Introduction to Financial Services:
The Bureau of Consumer Financial Protection (CFPB), by Cheryl R. Cooper and David H. Carpenter.
43 For example, CFPB and the Conference of State Bank Supervisors, CARES Act Forbearance & Foreclosure, June
2020, at https://files.consumerfinance.gov/f/documents/cfpb_csbs_industry-forbearance-guide_2020-06.pdf.
44 CFPB, “Treatment of Certain COVID-19 Related Loss Mitigation Options Under the Real Estate Settlement
Procedures Act (RESPA) (Regulation X),” 85 Federal Register 39055-39065, June 30, 2020.
45 CFPB, “Bulletin 2020-02 - Compliance Bulletin and Policy Guidance: Handling of Information and Documents
During Mortgage Servicing Transfers,” April 24, 2020, at https://files.consumerfinance.gov/f/documents/cfpb_policy-
guidance_mortgage-servicing-transfers_2020-04.pdf.
46 CFPB, “CFPB and FHFA Announce Borrower Protection Program,” press release, April 15, 2020, at
https://www.consumerfinance.gov/about-us/newsroom/cfpb-fhfa-announce-borrower-protection-program/.
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loss mitigation initiatives undertaken by Fannie Mae and Freddie Mac. In combination with
CFPB consumer complaints, these data would help the CFPB monitor whether mortgage
servicers are complying with the law when they offer these relief options to impacted customers.
In addition to mortgage servicing guidance, federal and state financial regulatory agencies also
instructed financial institutions that for all consumer credit products, “when working with
borrowers, lenders and servicers should adhere to consumer protection requirements, including
fair lending laws, to provide the opportunity for all borrowers to benefit from these
arrangements.”47 Outside of mortgage servicing, the CFPB released additional guidance on
complying with other consumer credit and payments laws during the COVID-19 pandemic.48
The CFPB has also issued guidance to temporarily reduce regulatory burden by delaying industry
reporting requirements for mandatory data collections49 and providing flexibility on timing
requirements.50 The agency also stated that while continuing to do its supervisory work,51 it
would work with affected financial institutions in scheduling examinations and other supervisory
activities to minimize disruption and burden as a result of operational challenges due to the
pandemic.52 These efforts to reduce regulatory burden aim to allow financial institutions more
bandwidth to work with impacted consumers and provide them with financial relief during the
pandemic.
Financial institutions can also provide other types of relief to consumers, such as offering new
credit or loan products, so a consumer can pay their loan payments, medical bills, or other
expenses to maintain their standard of living during the pandemic period. For this reason,
financial regulators have encouraged financial institutions to provide small-dollar loans to
affected consumers.53 However, financial institutions generally would choose to extend new
credit only if they were to determine that the borrower is in a good position to pay the loan back
in the future, and there may be a significant amount of uncertainty in making such a

47 Federal Reserve et al., Revised Interagency Statement, April 7, 2020, p. 5.
48 CFPB, “Consumer Financial Protection Bureau Outlines Responsibilities of Financial Firms During Pandemic,”
press release, May 13, 2020, at https://www.consumerfinance.gov/about-us/newsroom/cfpb-outlines-responsibilities-
financial-firms-during-pandemic/; and CFPB, Statement on Supervisory and Enforcement Practices Regarding
Electronic Credit, June 3, 2020, at https://files.consumerfinance.gov/f/documents/cfpb_e-sign-credit-
card_statement_2020-06.pdf.
49 CFPB, “CFPB Provides Flexibility During COVID-19 Pandemic,” press release, March 26, 2020, at
https://www.consumerfinance.gov/about-us/newsroom/cfpb-provides-flexibility-during-covid-19-pandemic/.
50 CFPB, CFPB Paves Way for Consumers Facing Financial Emergencies to Obtain Access to Mortgage Credit More
Quickly, April 29, 2020, at https://www.consumerfinance.gov/about-us/newsroom/cfpb-paves-way-consumers-facing-
financial-emergencies-access-mortgage-credit-quickly/; CFPB, Statement on Supervisory and Enforcement Practices
Regarding the Fair Credit Reporting Act and Regulation V in Light of the CARES Act, April 1, 2020, at
https://files.consumerfinance.gov/f/documents/cfpb_credit-reporting-policy-statement_cares-act_2020-04.pdf.
51 Bryan Schneider, Supervisory Work Continues with a Commitment to Protecting Consumers, CFPB, April 1, 2020, at
https://www.consumerfinance.gov/about-us/blog/supervisory-work-continues-commitment-protecting-consumers/.
52 CFPB, “Statement on Bureau Supervisory and Enforcement Response to COVID-19 Pandemic,” press release,
March 26, 2020, at https://files.consumerfinance.gov/f/documents/cfpb_supervisory-enforcement-statement_covid-
19_2020-03.pdf.
53 Federal Reserve et al., “Federal Agencies Encourage Banks, Savings Associations and Credit Unions to Offer
Responsible Small-Dollar Loans to Consumers and Small Businesses Affected by COVID-19,” press release, March
26, 2020, at https://www.federalreserve.gov/newsevents/pressreleases/bcreg20200326a.htm; Federal Reserve et al.,
“Interagency Lending Principles for Offering Responsible Small-Dollar Loans,” May 2020, at
https://www.occ.treas.gov/news-issuances/news-releases/2020/nr-ia-2020-65a.pdf.
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determination during this pandemic. Therefore, it is unclear whether this guidance will encourage
financial institutions to provide small-dollar loans to many consumers.54
Financial Institution Regulatory Guidance
A variety of financial institutions make different types of credit available to consumers. In
particular, bank and mortgage institutions are subject to various regulatory controls to ensure they
are operating in a safe and sound manner while complying with relevant laws.55 In response to
COVID-19, regulators have issued guidance to signal to financial institutions that it is acceptable
to take certain actions that may temporarily weaken their financial positions without facing
regulatory actions.56
Guidance for Depository Institutions
The banking regulators—the Federal Reserve, Federal Deposit Insurance Corporation (FDIC), the
Office of the Comptroller of the Currency (OCC), and the National Credit Union Administration
(NCUA)—have worked together to issue guidance and updates to the financial institutions they
regulate about how those institutions should work with customers who are negatively impacted
by COVID-19.
Regulators’ efforts to deal with the potential effects of COVID-19 began in early March with
attempts to ensure that depository institutions were adequately planning for potential risks. On
March 6, 2020, the Federal Financial Institutions Examination Council (FFIEC)57 updated its

54 Banks have demonstrated interest in providing certain small-dollar financial services, such as direct deposit
advances, subprime credit cards, and overdraft protection services. In these cases, banks may face regulatory
disincentives to providing these services because bank regulators and legislators have sometimes demonstrated
concerns about banks providing these products. For example, before 2013, some banks offered deposit advance
products to consumers with bank accounts, which were short-term loans paid back automatically out of the borrower’s
next qualifying electronic deposit. Because of this sustained use and concerns about consumer default risk, in 2013, the
Office of the Comptroller of the Currency (OCC), FDIC, and Federal Reserve issued supervisory guidance, advising
banks to make sure deposit advance products complied with consumer protection and safety and soundness regulations.
See OCC, “Guidance on Supervisory Concerns and Expectations Regarding Deposit Advance Products” 78 Federal
Register 70624, November 26, 2013; FDIC, “Guidance on Supervisory Concerns and Expectations Regarding Deposit
Advance Products,” 78 Federal Register 70552, November 26, 2013; and Federal Reserve, “Statement on Deposit
Advance Products,” CA 13-7, April 25, 2013. Many banks subsequently discontinued offering deposit advances. More
recently, financial regulators have taken steps to encourage banks to reenter the small-dollar lending market. In October
2017, the OCC rescinded the 2013 guidance and issued a new bulletin to encourage their banks to enter this market in
May 2018. See OCC, Core Lending Principles for Short-Term, Small-Dollar Installment Lending, May 23, 2018; and
OCC, “Rescission of Guidance on Supervisory Concerns and Expectations Regarding Deposit Advance Products,” 82
Federal Register 196, October 12, 2017. In November 2018, the FDIC solicited advice about how to encourage more
banks to offer small-dollar credit products, see FDIC, “Request for Information on Small-Dollar Lending,” 83 Federal
Register 58566, November 20, 2018. It is unclear whether these efforts will encourage banks to enter the small-dollar
market with a product similar to deposit advance.
55 For more on financial regulators and the institutions they regulate, see CRS Report R44918, Who Regulates Whom?
An Overview of the U.S. Financial Regulatory Framework, by Marc Labonte.
56 For more information on bank regulators’ responses to COVID-19, see CRS Insight IN11278, Bank and Credit
Union Regulators’ Response to COVID-19, by Andrew P. Scott and David W. Perkins; and CRS Report R46422,
COVID-19 and the Banking Industry: Risks and Policy Responses, coordinated by David W. Perkins. In addition, the
Federal Reserve has provided liquidity to financial markets in response to COVID-19. For more information, see CRS
Insight IN11259, Federal Reserve: Recent Actions in Response to COVID-19, by Marc Labonte.
57 The Federal Financial Institutions Examination Council (FFIEC) is a formal U.S. government interagency body
comprising financial regulators “empowered to prescribe uniform principles, standards, and report forms for the federal
examination of financial institutions.” For more, see http://www.ffiec.gov.
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influenza pandemic guidance to minimize the potentially adverse effects of COVID-19.58 The
guidance identifies business continuity plans as key tools to address pandemics and provides a
comprehensive framework to ensure the continuation of critical operations. Since then, regulators
have built on this guidance to encourage financial institutions to take actions to continue to serve
customers financially affected by the virus. On March 13, 2020, the Federal Reserve, the OCC,
and the FDIC issued guidance identifying ways to assist customers, including waiving fees,
offering repayment accommodations, extending payment due dates, increasing credit card limits,
and increasing ATM withdrawal limits.59 Repayment accommodations include allowing
borrowers to defer or skip payments or extending payment due dates to help consumers avoid
delinquencies, which is a form of forbearance.60 On August 3, the FFIEC released additional
guidance about extending borrowers’ coronavirus-related loan accommodation periods, in terms
of risk management and consumer protection.61
Regulators can also use incentives to encourage financial institutions to work with consumers and
offer repayment accommodations. Recent regulatory guidance signaled to financial institutions
that certain activities with consumers would be eligible to earn credit toward their performance
assessments under the Community Reinvestment Act (CRA; 12 U.S.C. §2901), which encourages
banks to extend credit to the communities from which they accept deposits by considering this
factor in applications to bank regulators to expand operations, such as through mergers and
acquisitions.62 On March 19, 2020, banking regulators issued a new statement encouraging
depository institutions to continue working with affected customers and communities—
particularly those that are low- and moderate-income—by providing favorable CRA consideration
for activities including “offering payment accommodations, such as allowing borrowers to defer
or skip payments or extending the payment due date, which would avoid delinquencies and
negative credit bureau reporting, caused by COVID-19-related issues.”63

58 FFIEC, “Interagency Statement on Pandemic Planning,” March 6, 2020, at https://www.ffiec.gov/press/PDF/
FFIEC%20Statement%20on%20Pandemic%20Planning.pdf.
59 For more, see Federal Reserve, “Supervisory Practices Regarding Financial Institutions Affected by Coronavirus,”
SR 20-4 / CA 20-3, March 13, 2020, at https://www.federalreserve.gov/supervisionreg/srletters/SR2004.htm; OCC,
“Pandemic Planning: Working With Customers Affected by Coronavirus and Regulatory Assistance,” OCC Bulletin
2020-15, March 13, 2020, at https://www.occ.gov/news-issuances/bulletins/2020/bulletin-2020-15.html; and FDIC,
“Regulatory Relief: Working with Customers Affected by the Coronavirus,” Financial Institution Letter (FIL) 17-2020,
March 13, 2020, at https://www.fdic.gov/news/news/financial/2020/fil20017.pdf.
60 Regulators also encouraged financial institutions to offer loan repayment accommodations through more explicit
regulatory relief. On March 22, 2020, the financial regulators issued an interagency statement to allow banks to provide
certain modifications to loans without designating them as troubled debt restructurings (TDRs). Under accounting
principles, a TDR designation could have negative consequences for a bank’s financial and regulatory reporting
requirements. On April 7, 2020, the agencies issued revised guidance that included information about Section 4013 of
the CARES Act, which allows banks flexibility in accounting related to TDRs. For more, see FDIC, “Interagency
Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the
Coronavirus,” March 22, 2020, at https://www.fdic.gov/news/news/press/2020/pr20038a.pdf.
61 FFIEC, “Federal Financial Institutions Examination Council Issues Statement on Additional Loan Accommodations
Related to COVID-19,” press release, August 3, 2020, at https://www.ffiec.gov/press/pr080320.htm.
62 For more on the Community Reinvestment Act, see CRS Report R43661, The Effectiveness of the Community
Reinvestment Act, by Darryl E. Getter.
63 Federal Reserve, FDIC, and OCC, “Joint Statement on CRA Consideration for Activities in Response to COVID-
19,” March 19, 2020, at https://www.fdic.gov/news/news/financial/2020/fil20019a.pdf.
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Guidance for the Housing Finance System
The many federal agencies involved in housing finance have taken actions to encourage or
authorize financial institutions to offer forbearance to mortgage borrowers affected by COVID-
19.64
Government-Sponsored Enterprises
Fannie Mae and Freddie Mac, commonly referred to as government-sponsored enterprises
(GSEs), provide liquidity to the housing finance market by purchasing mortgages from lenders
and subsequently guaranteeing the default risk linked to their issuances of mortgage-backed
securities (MBS, a process known as securitization).65 In 2008, Fannie Mae and Freddie Mac
were placed under conservatorship by their primary regulator, FHFA. The FHFA also regulates
the Federal Home Loan Bank (FHLB) system, which is also a GSE, and comprises 11 regional
banks that provide wholesale funding to its members—mortgage lenders, such as banks, credit
unions, and insurance companies.
On March 18, 2020, Fannie Mae issued guidance signaling to Fannie Mae single-family
mortgages borrowers affected by COVID-19 that they could request mortgage assistance by
contacting their mortgage servicer—this guidance was updated with the enactment of the CARES
Act and includes forbearance for up to 12 months with no late fees.66 Similarly, Freddie Mac
issued guidance to provide mortgage relief options in line with the CARES Act that include loan
modifications and mortgage forbearance for up to 12 months.67 In addition, on May 13, 2020,
both Fannie Mae and Freddie Mac announced that missed payments can be deferred to the end of
the loan term.68

64 The banking regulators mentioned above (the Federal Reserve, OCC, FDIC, and NCUA) influence the mortgage
market through their oversight of banks. For example, regulators influence the underwriting standards that banks use
and set capital requirements that apply to mortgages and mortgage-backed securities (MBS) held by banks. The
Securities and Exchange Commission (SEC) oversees, among other things, the selling of securities to the public. The
SEC has disclosure and registration standards that, in some cases, apply to MBS. Additionally, the CFPB regulates
certain bank and nonbank participants in the mortgage market and administers certain rules intended to protect
consumers, including requirements that lenders verify a borrower’s ability to repay the mortgage and standards related
to mortgage servicing. The CFPB also has authority under additional federal consumer laws to regulate parts of the
mortgage market.
65 For more on securitization and the housing finance system, see CRS Report R42995, An Overview of the Housing
Finance System in the United States, by N. Eric Weiss and Katie Jones.
66 Fannie Mae, “Fannie Mae Assistance Options for Homeowners Impacted by COVID-19,” March 18, 2020, at
https://www.fanniemae.com/portal/media/corporate-news/2020/covid-homeowner-assistance-options-7000.html.
67 Freddie Mac, “Our COVID-19 Response,” at http://www.freddiemac.com/about/covid-19.html.
68 Fannie Mae, “Fannie Mae Announces COVID-19 Payment Deferral,” press release, May 13, 2020, at
https://www.fanniemae.com/portal/media/corporate-news/2020/covid-payment-deferral-7018.html; and Freddie Mac,
“Freddie Mac Announces COVID-19 Payment Deferral,” press release, May 13, 2020, at https://freddiemac.gcs-
web.com/news-releases/news-release-details/freddie-mac-announces-covid-19-payment-deferral?_ga=
2.67975761.1910262207.1590166889-2140408437.1583431397.
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Federal Housing Agencies
The Federal Housing Administration (FHA)69—an agency within the Department of Housing and
Urban Development (HUD)—as well as the Department of Veterans Affairs (VA)70 and the
Department of Agriculture (USDA),71 each have loan programs that insure or guarantee loans for
certain mortgages. Ginnie Mae is a federal government agency that issues MBS linked to
mortgages whose default risks are guaranteed by the FHA, VA, and USDA. Ginnie Mae
guarantees its MBS investors timely principal and interest payments.
On April 1, 2020, HUD instructed mortgage servicers for mortgages with FHA insurance to
extend deferred or reduced mortgage payment options (forbearance) for up to six months. In
addition, they must provide an additional six months of forbearance if requested by the borrower.
This mandate implements provisions contained in the CARES Act.72 On April 8, 2020, the VA
issued a circular that similarly aligns with CARES Act provisions. Through its home loan
program, the VA stated that borrowers may request forbearance from their servicer on VA-
guaranteed loans or VA-held loans, including Native American Direct Loans or Vendee loans, if
they are facing financial hardship from COVID-19.73
Mortgage Servicers
After the passage of the CARES Act, the federal banking agencies and state bank regulators
issued a joint statement encouraging mortgage servicers to continue to work with homeowners
affected by COVID-19.74 Much of this guidance aligns with the CARES Act provisions for
federally backed mortgages, but many banks issue mortgages that are not federally backed;
therefore, they are not required to offer mortgage forbearance. This guidance, while not binding,
encourages financial institutions to consider ways to work with consumers through short-term
forbearance programs similar to the ones established in the CARES Act.

69 FHA, an agency within HUD, provides mortgage insurance on loans that meet its requirements (including a
minimum down payment requirement and an initial principal balance below a certain threshold) in exchange for fees,
or premiums, paid by borrowers. If a borrower defaults on an FHA-insured mortgage, FHA will repay the lender the
entire remaining principal amount it is owed. FHA is the largest provider of government mortgage insurance. For more
on FHA-insured mortgages, see CRS Report RS20530, FHA-Insured Home Loans: An Overview, by Katie Jones.
70 VA provides a guaranty on certain mortgages made to veterans. If a borrower defaults on a VA-guaranteed mortgage,
VA will repay the lender a portion (but not all) of the remaining principal amount owed. Because it is limited to
veterans, the VA loan guaranty program is smaller and more narrowly targeted than FHA. For more on VA-guaranteed
mortgages, see CRS Report R42504, VA Housing: Guaranteed Loans, Direct Loans, and Specially Adapted Housing
Grants, by Libby Perl.
71 USDA administers a direct loan program for low-income borrowers in rural areas and a loan guarantee program for
low- and moderate-income borrowers in rural areas. If a borrower defaults on a USDA-guaranteed loan, USDA repays
the lender a portion (but not all) of the remaining principal amount owed. The USDA program is more narrowly
targeted than FHA in that it has income limits and is limited to rural areas. For more on USDA-guaranteed mortgages,
see CRS Report RL31837, An Overview of USDA Rural Development Programs, by Tadlock Cowan.
72 HUD, “HUD Issues New CARES Act Mortgage Payment Relief for FHA Single Family Homeowners,” April 1,
2020, at https://www.hud.gov/press/press_releases_media_advisories/HUD_No_20_048.
73 Veterans Benefits Administration, “Extended Relief Under the CARES Act for those Affected by COVID-19,” April
8, 2020, at https://www.benefits.va.gov/HOMELOANS/documents/circulars/26_20_12.pdf.
74 Federal Reserve et al., “Federal agencies encourage mortgage servicers to work with struggling homeowners affected
by COVID-19,” April 3, 2020, at https://www.federalreserve.gov/newsevents/pressreleases/bcreg20200403a.htm;
CFPB, “The Bureau’s Mortgage Servicing Rules FAQs related to the COVID-19 Emergency,” April 3, 2020, at
https://files.consumerfinance.gov/f/documents/cfpb_mortgage-servicing-rules-covid-19_faqs.pdf.
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Policy Issues
Some observers argue that the federal financial regulators could do more to promote fair access to
consumer relief options and prevent consumer protection violations during the COVID-19
pandemic.75 Although recent guidance from financial regulators mentioned fair lending
concerns,76 some commentators argue that to ensure fair treatment when consumers apply for loan
relief options or become delinquent, additional more detailed guidance to financial institutions
about how to comply with consumer protection and fair lending laws during the COVID-19
pandemic would be helpful.77 Moreover, some critics argue that during the COVID-19 pandemic,
the CFPB has focused too much on regulatory flexibility for industry, and not enough on
preventing consumer protection violations.78 In addition, with its data partnership with FHFA,
some argue that the CFPB could compile and make public information on how many consumers
are accessing relief options and how the frequency of use varies based on type of financial
institution.79 The CFPB has released related information about payment assistance in consumer
credit markets during the spring of 2020, but using a different data source that does not contain
information about types of financial institutions offering this assistance.80 These types of data
could help policymakers determine whether relief requests are allocated appropriately or whether
additional measures should be considered to help those in need.
Given the low interest rate environment, many people have chosen to refinance their mortgage or
purchase a new home.81 Some consumers were concerned if they requested a loan forbearance,
they may not be able to take advantage of these opportunities in the near future. For this reason,
FHFA and HUD put out guidance about how long consumers need to make payments before
qualifying for refinancing or new-purchase mortgages.82 Generally, after three consecutive

75 Kate Berry, “CFPB Urged to Take More Active Role in Coronavirus Response,” American Banker, March 30, 2020,
at https://www.americanbanker.com/news/cfpb-urged-to-take-more-active-role-in-coronavirus-response (hereinafter
cited as Berry, “CFPB Urged to Take More Active Role in Coronavirus Response”).
76 Federal Reserve et al., Revised Interagency Statement, April 7, 2020, p. 5.
77 Rich Cordray, “White Paper: Immediate Actions For CFPB To Address COVID-19 Crisis,” Medium, April 6, 2020,
at https://medium.com/@RichCordray/cfpbwhitepaper-193a5aed0d75; and Jon Hill, “Pandemic’s Fallout May Include
Heightened Fair Lending Risk,” Law 360, March 30, 2020, at https://www.law360.com/banking/articles/1258333/
pandemic-s-fallout-may-include-heightened-fair-lending-risk? (hereinafter cited as Cordray, “Immediate Actions for
CFPB to Address COVID-19”). In July 2020, the CFPB issued a request for information about how the agency could
best ensure fair lending compliance, but it was not focused on coronavirus-related violations in particular. See CFPB,
“Consumer Financial Protection Bureau Requests Information on Ways to Prevent Credit Discrimination and Build a
More Inclusive Financial System,” press release, July 28, 2020, at https://www.consumerfinance.gov/about-us/
newsroom/cfpb-rfi-prevent-credit-discrimination-build-more-inclusive-financial-system/.
78 Katy O'Donnell, “Consumer Bureau Draws Fire for Pro-Business Tilt During Crisis,” Politico, May 16, 2020.
79 Cordray, “Immediate Actions for CFPB to Address COVID-19.”
80 Ryan Sandler and Judith Ricks, The Early Effects of the COVID-19 Pandemic on Consumer Credit, Consumer
Financial Protection Bureau (CFPB), CFPB Office of Research Special Issue Brief, August 2020, at
https://www.consumerfinance.gov/data-research/research-reports/special-issue-brief-early-effects-covid-19-pandemic-
on-consumer-credit/ (hereinafter Ryan Sandler and Judith Ricks, Household Debt and Credit, August 2020).
81 Mortgage Banker Association (MBA), MBA Forecast: 2020 Best Year For Industry Since 2003; 2021 Purchase
Originations to Increase to Record $1.54 Trillion, MBA Newslink, October 21, 2020, at https://newslink.mba.org/mba-
newslinks/2020/october/mba-forecast-2020-best-year-for-industry-since-2003-2021-purchase-originations-to-increase-
to-record-1-54-trillion/.
82 FHFA, “FHFA Announces Refinance and Home Purchase Eligibility for Borrowers in Forbearance,” press release,
May 19, 2020, at https://www.fhfa.gov/Media/PublicAffairs/Pages/FHFA-Announces-Refinance-and-Home-Purchase-
Eligibility-for-Borrowers-in-Forbearance.aspx; and HUD, FHA Underwriting Guidelines for Borrowers with Previous
Mortgage, September 10, 2020, at https://www.hud.gov/sites/dfiles/OCHCO/documents/2020-30hsgml.pdf.
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payments post-forbearance, consumers are eligible to buy a new home and eligible for some types
of mortgage refinances.
Forbearance Implications for the Financial System
The large economic impact of the COVID-19 pandemic affects the financial system in many
important ways.83 For example, if many consumers were to miss loan payments, this would have
negative consequences on banks and other financial institutions.84 These institutions have worked
to comply with the CARES Act and relevant regulatory guidance during the COVID-19 pandemic
period to provide loan forbearance and other flexibilities to distressed consumers. However, the
potential strain on the financial system might make it challenging for institutions to provide this
support for prolonged periods of time. As of the second quarter of 2020, bank industry net income
declined nearly 70% from the same period the year before.85
This section of the report describes which types of financial institutions hold different types of
consumer loans and how the CARES Act or different financial regulatory regimes may impact
consumer’s access to loan forbearance. It also discusses how private sector institutions may be
significantly impacted by missed consumer loan payments and the economic impact of the
COVID-19 pandemic.
Consumer Loans Owners
A consumer’s ability to get a forbearance and under what terms may be significantly influenced
by what type of institution owns the loan. These various institutions—including banks and credit
unions, private nonbank financial institutions, GSEs, and the federal government—are subject to
different laws, regulations, and business considerations.86 In addition, different types of loans—
such as mortgages, student loans, and other consumer debt—are subject to different regulations
and legal mandates related to forbearance.
Single-Family Mortgages87
Of the $11.2 trillion dollars of mortgages outstanding on one-to-four-family homes at the end of
2019, 63% of mortgage loans in the United States were held or insured by the GSEs and therefore
covered by the CARES Act’s consumer right to be granted loan forbearance, as shown in Figure

83 For more information on how the COVID-19 recession could cause bank distress, see CRS Insight IN11501,
COVID-19 Impact on the Banking Industry: Lag Between Recession and Bank Distress, by Andrew P. Scott and David
W. Perkins.
84 Banks are also exposed to business loan delinquencies and defaults. For more information, see CRS Insight IN11348,
Bank Exposure to COVID-19 Risks: Business Loans, by David W. Perkins and Raj Gnanarajah.
85 For more information, see CRS Insight IN11500, COVID-19 Impact on the Banking Industry: Conditions in the
Second Quarter of 2020, by David W. Perkins and Raj Gnanarajah.
86 GSEs are entities chartered by Congress with certain mandates. The GSEs chartered to support the mortgage market
and mortgage holders discussed in this report are Fannie Mae, Freddie Mac, and Ginnie Mae. For more information,
see CRS Report R44525, Fannie Mae and Freddie Mac in Conservatorship: Frequently Asked Questions, by N. Eric
Weiss and Darryl E. Getter; and CRS Report R42995, An Overview of the Housing Finance System in the United
States, by N. Eric Weiss and Katie Jones.
87 Amounts outstanding include all loans secured by one-to-four-family residential properties, including junior liens
and home equity lines of credit. Junior lien mortgages are second mortgages on a property; junior lien mortgages have a
lower priority than the first lien mortgage in the event of a default.
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1.88 Most “federally backed” mortgages were held by GSEs or in mortgage pools backed by GSEs
or other agencies (such as Fannie Mae, Freddie Mac, and Ginnie Mae). Some other types of loans
are also considered “federally backed” in the CARES Act, such as FHA loans, VA loans, as well
as loans backed or made by USDA. Banks held almost $2.7 trillion in mortgage loans, nearly
24% of the total, and credit unions held over $572 billion, making up 5%. The remaining 8% are
mostly held by a variety of nonbank financial institutions, such private issuers of MBS,89 real
estate investment trusts, nonbank lenders, and insurance companies. Mortgage servicers can be
banks and nonbanks.
Figure 1. Amounts of Mortgages Outstanding, by Holder
(dollar amounts outstanding in billions)

Source: Federal Reserve, “Financial Accounts of the United States – Z.1, 2019: Q4 Release,” March 12, 2020, at
https://www.federalreserve.gov/releases/z1/.
Notes: Government-sponsored enterprises (GSEs) amount includes mortgages owned by the GSEs or mortgage
pools backed by the GSEs or other agencies.
Nonmortgage Consumer Loans
In contrast, most nonmortgage consumer loans are not covered by the CARES Act. At the end of
2019, the amount of consumer loans outstanding was nearly $4.2 trillion dollars.90 Over $1.6
trillion (39% of the total) were student loans; about $1.2 trillion (29%) were auto loans; nearly
$1.1 trillion (26%) were credit card debt; and $258 billion (6%) were other consumer installment
loans.91 As shown in Figure 2, four types of institutions hold the vast majority of this debt: (1)

88 Federal Reserve, “Financial Accounts of the United States – Z.1, 2019: Q4 release,” March 12, 2020, at
https://www.federalreserve.gov/releases/z1/.
89 Issuers of mortgage-backed securities buy pools of mortgages and sell securities to investors that offer payments
based on the repayment of the underlying loans.
90 Federal Reserve, “Financial Accounts of the United States – Z.1, 2019: Q4 release,” March 12, 2020, at
https://www.federalreserve.gov/releases/z1/.
91 Federal Reserve, “Financial Accounts of the United States – Z.1, 2019: Q4 release,” March 12, 2020, at
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banks—about $1.8 trillion, or 42% of the total; (2) the federal government—more than $1.3
trillion, or 31%; (3) finance companies—$537 billion, or 13%; and (4) credit unions—$482
billion, or 12%.92 Analysis of other data sources indicate all, or nearly all, of the $1.3 trillion of
consumer debt held by the federal government is student loan debt.93
Figure 2. Amounts of Consumer Loans Outstanding, by Holder
(dollar amounts outstanding in billions)

Source: Federal Reserve, “Financial Accounts of the United States – Z.1, 2019: Q4 Release,” March 12, 2020, at
https://www.federalreserve.gov/releases/z1/.
Federal student loans are generally eligible for CARES Act loan forbearance relief. For other
types of nonmortgage credit—such as auto loans, credit cards, and private student loan—banks,
credit unions, and finance companies are large players. In these markets, the CARES Act does not
guarantee a right to loan forbearance; therefore, financial institutions are to have discretion about
whether to offer consumers various loss mitigation options based on what is most profitable for
the institution. Although banks and credit unions are regulated to ensure they are operating in a
safe and sound manner, nonbank finance companies generally are not subject to this type of
regulation. In addition, all institutions must comply with fair lending and other consumer laws
when offering loss mitigation options, but supervision and enforcement of these laws may vary
based on the institutions’ regulatory regime. For these reasons, different financial institutions may

https://www.federalreserve.gov/releases/z1/.
92 Federal Reserve data distinguish between credit card, student loan, auto loan, and other installment loan debt on
household balance sheets but do not distinguish between types of consumer loans as assets on the institution balance
sheets. Banks and credit unions report the value of the loans on their balance sheets, which is not the same as the
amounts outstanding. Presenting those statistics may give context to how many of each type of loan these institutions
hold. In turn, that information may give a sense of how many of these types of loans held by institutions are likely to be
considered and guided by bank and credit union regulator rulemaking and guidance documents aimed at encouraging
these institutions to work with borrowers.
93 Department of Education, Office of Student Aid, Federal Student Loan Portfolio data, at https://studentaid.gov/data-
center/student/portfolio.
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respond to consumers’ requests for relief options in varying ways. In addition, the financial
impact of missed consumer loan payments may vary by institution.
Potential Impacts on Banks and Mortgage Servicers
Many financial institutions may be impacted by missed consumer loan payments due to the
COVID-19 pandemic.94 Two industries that will be significantly impacted are banks and
mortgage servicers.
Potential Impacts on Banks
A bank’s main business is to make loans and buy securities using funding it raises by taking
deposits.95 A bank earns money largely through borrowers making payments on their loans and
securities issuers making payments on securities, along with charging fees for certain services. In
addition to accepting deposits, a bank also raises funds by issuing debt (such as bonds) and
capital (such as stock). Unlike deposits and debt that place specific payment obligations on a
bank, payments on capital can generally be reduced, delayed, or cancelled, and the value of
capital can be written down.96 Thus, if incoming payments unexpectedly stop, capital allows a
bank to withstand losses to a point. However, if a bank exhausts its capital reserves, it could face
financial distress and potentially fail.
A significant portion of a typical bank’s assets consists of loans to households, which consumers
use to purchase houses, cars, and other consumer goods.97 Thus, when consumers unexpectedly
stop making payments on their loans, such as during a loan forbearance, this can cause banks to
incur losses. Current data on U.S. bank balance sheets suggest that as a whole, the banking
industry is comparatively well positioned to withstand losses on household debt due to low
exposure to mortgage loans and high capital buffers relative to historic norms.98 Yet, individual
banks differ across the business models they choose to deploy, and some banks specialize in a
particular loan type, such as mortgage or consumer loans.99 CRS analysis suggests that some
banks have a high exposure to consumer loans; therefore, if consumers miss loan payments, these
banks could be especially vulnerable.100 These high-exposure banks tend to be smaller than an

94 For more information on the impact of COVID-19-related forbearances on the federal mortgage finance system, see
CRS Insight IN11385, The Impact of COVID-19-Related Forbearances on the Federal Mortgage Finance System, by
Andrew P. Scott.
95 For more background on banking, see CRS In Focus IF10035, Introduction to Financial Services: Banking, by Raj
Gnanarajah and David W. Perkins.
96 For more information on bank capital requirements, see CRS In Focus IF10809, Introduction to Bank Regulation:
Leverage and Capital Ratio Requirements, by David W. Perkins.
97 Home loans and consumer loans can be owned directly by a bank or pooled into groups and sold to investors or other
banks. Many banks own a significant amount of MBS that are backed by the federal government through GSEs, such as
Fannie Mae or Freddie Mac. For more information on MBS, see CRS Report R42995, An Overview of the Housing
Finance System in the United States, by N. Eric Weiss and Katie Jones.
98 For more information on the impact of mortgage and consumer loan delinquencies and defaults, see CRS Insight
IN11336, Bank Exposure to COVID-19 Risks: Mortgages and Consumer Loans, by David W. Perkins and Raj
Gnanarajah.
99 For more information about bank business model variation and regulation tailoring, see CRS Report R45051,
Tailoring Bank Regulations: Differences in Bank Size, Activities, and Capital Levels, by David W. Perkins.
100 CRS Insight IN11336, Bank Exposure to COVID-19 Risks: Mortgages and Consumer Loans, by David W. Perkins
and Raj Gnanarajah.
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average bank. These financial considerations could also limit banks’ abilities to provide relief
options to consumers during the COVID-19 pandemic.
Potential Impacts on Mortgage Servicers
After a mortgage has been originated, a mortgage servicer carries out various administrative
tasks, including collecting payments from borrowers and remitting the principal and interest to
the owner (e.g., lender, investor); processing the loan title once paid in full; and administering
loss mitigation (e.g., forbearance plans or foreclosure resolution on behalf of the lender) when
payments are not made.
Mortgage servicers are often required to advance payments to securities holders, even if
borrowers do not make payments on time. Because of this obligation, there are rising concerns
about the impact of a large volume of forbearances on mortgage servicer liquidity. Some of the
federal housing agencies have taken steps to address potential liquidity issues. The FHFA and
Ginnie Mae have recently announced a number of measures to facilitate liquidity by making it
easier for mortgage lenders and servicers to receive various forms of short-term cash advances.
GSE Servicers: On March 23, 2020, the FHFA announced that it would allow flexibility in some
of the appraisal and employment verification requirements for new mortgages purchased by
Fannie Mae and Freddie Mac.101 The FHFA announced on April 21, 2020, that Freddie Mac and
Fannie Mae would limit the obligation of mortgage servicers to advance payments to the GSEs
for loans that are in forbearance to four months of payments, allowing servicers to forgo remitting
payments after that time frame.102 Similarly, the FHFA announced on April 22 that the GSEs
would be allowed to purchase qualified loans in forbearance to facilitate market lending.103
Ginnie Mae Servicers: Approved financial institutions that service mortgages underlying Ginnie
Mae MBS are among the servicers that are required to remit timely payments to investors, even
when monthly payments are not received from borrowers. As consumers are allowed to defer
payments and others involuntarily miss payments due to financial hardship, Ginnie Mae
servicers—particularly nondepository servicers—could face significant liquidity shortages. On
March 27, 2020, Ginnie Mae announced a last resort financing option, the Pass-Through
Assistance Program, to allow servicers facing shortfalls to request a cash advance to meet the
scheduled payments to investors.104

101 Federal Housing Finance Agency (FHFA), “FHFA Directs Enterprises to Grant Flexibilities for Appraisal and
Employment Verifications,” March 23, 2020, at https://www.fhfa.gov/media/PublicAffairs/Pages/FHFA-Directs-
Enterprises-to-Grant-Flexibilities-for-Appraisal-and-Employment-Verifications.aspx. The FHFA has extended these
COVID-19-related flexibilities; see FHFA, “FHFA Further Extends COVID-Related Loan Flexibilities,” press release,
October 19, 2020, https://www.fhfa.gov/Media/PublicAffairs/Pages/FHFA-Further-Extends-COVID-Related-Loan-
Flexibilities.aspx. The FHFA also announced that it was allowing the GSEs to enter into additional dollar roll
transactions, which allow investors to sell MBS to a GSE in exchange for cash with an agreement to repurchase a
similar MBS at some point in the future. This provides MBS investors, such as depositories, with temporary cash loans
to meet any pressing liquidity needs. See FHFA, “FHFA Authorizes the Enterprises to Support Additional Liquidity in
the Secondary Mortgage Market,” at https://www.fhfa.gov/Media/PublicAffairs/Pages/FHFA-Authorizes-the-
Enterprises-to-Support-Additional-Liquidity-in-the-Secondary-Mortgage-Market.aspx.
102 FHFA, “FHFA Addresses Servicer Liquidity Concerns, Announces Four Month Advance Obligation Limit for
Loans in Forbearance,” April 21, 2020, at https://www.fhfa.gov/Media/PublicAffairs/Pages/FHFA-Addresses-Servicer-
Liquidity-Concerns-Announces-Four-Month-Advance-Obligation-Limit-for-Loans-in-Forbearance.aspx.
103 FHFA, “FHFA Announces that Enterprises will Purchase Qualified Loans in Forbearance to Keep Lending
Flowing,” April 22, 2020, at https://www.fhfa.gov/Media/PublicAffairs/Pages/FHFA-Announces-that-Enterprises-will-
Purchase-Qualified-Loans.aspx.
104 Ginnie Mae, “Ginnie Mae addresses servicer liquidity issues,” March 27, 2020, at https://www.ginniemae.gov/
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Consumer Awareness and Education Issues
Most households rely on credit to finance some expenses because they do not have enough assets
saved to pay for them.105 Some consumers may not be aware of their right to loan forbearance for
certain loan obligations or other relief options their financial institution is offering, so these
efforts might not reach the most in need. In addition, an increase in COVID-19 pandemic-related
scams might further confuse or harm consumers.
Consumer Awareness of Their Relief Options
Communication and financial education may play an important role in consumers receiving
forbearances or other assistance. Many consumers may not realize that the CARES Act gives
consumers a right to loan forbearance in certain circumstances, and that their financial institutions
can provide loan forbearance, access to credit, or other assistance. According to a Federal Reserve
Bank of Philadelphia survey, as of June 2020, less than a third of American consumers were
aware of the CARES Act right to mortgage forbearance for federally backed mortgages and fewer
were aware of the credit reporting accommodations.106 Other studies find similarly low levels of
awareness of mortgage forbearance rights.107
Both government agencies and financial institutions can play an important role communicating
with impacted consumers. The CFPB has published resources for consumers financially affected
by the COVID-19 pandemic, including those having trouble paying their bills or experiencing
loss of income.108 Fannie Mae and Freddie Mac have created a new portal for consumers to find
out whether these GSEs own the consumer’s mortgage loan and whether consumers are thus
eligible for loan forbearance and other relief options.109 Many financial institutions also have
conducted outreach to consumers to let them know about their possible options.
Some observers argue that the federal government agencies could do more to ensure appropriate
communication with consumers during the COVID-19 pandemic. For example, an April 2020
HUD study from their Office of Inspector General (OIG) found that CARES Act loan forbearance
information to consumers from FHA mortgage servicers was often incomplete, inconsistent,

newsroom/GinnieInBrief/Pages/Post.aspx?PostID=40; and Ginnie Mae, “Ginnie Mae Announces Changes to its Pass-
Through Assistance Program in Response to COVID-19 National Emergency,” press release, April 10, 2020, at
https://www.ginniemae.gov/newsroom/Pages/PressReleaseDispPage.aspx?ParamID=196.
105 For more information, see CRS Report R45813, An Overview of Consumer Finance and Policy Issues, by Cheryl R.
Cooper.
106 Federal Reserve Bank of Philadelphia, CFI COVID-19 Survey of Consumers—Wave 3 Reveals Improvements, but
Not for Everyone, Consumer Finance Institute Special Report, 2020, pp. 11-13, 31, at https://www.philadelphiafed.org/
-/media/covid/cfi/cfi-covid-19-survey-of-consumers-wave3-updates.pdf.
107 Douglas Duncan, COVID-19: The Need for Consumer Outreach and Home Purchase/Financing Digitization,
Fannie Mae, Perspectives Blog, August 12, 2020, at https://www.fanniemae.com/research-and-insights/perspectives/
covid-19-need-consumer-outreach-and-home-purchasefinancing-digitization.
108 CFPB, Protecting your Finances During the Coronavirus Pandemic, at https://www.consumerfinance.gov/
coronavirus/. For mortgage and housing assistance, see CFPB, “Mortgage and Housing Assistance During the
Coronavirus National Emergency,” at https://www.consumerfinance.gov/coronavirus/mortgage-and-housing-
assistance/; and CFPB and the Conference of State Bank Supervisors, Consumer Relief Guide – Your Rights to
Mortgage Payment Forbearance and Foreclosure Protection Under the Federal CARES Act, May 2020, at
https://files.consumerfinance.gov/f/documents/cfpb_csbs_consumers-forbearance-guide_2020-05.pdf.
109 For Fannie Mae’s loan lookup tool, see https://www.knowyouroptions.com/loanlookup. For Freddie Mac’s loan
lookup tool, see https://ww3.freddiemac.com/loanlookup/.
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outdated, and unclear.110 Some argue that more guidance to financial institutions about how to
comply with relevant consumer protection laws and to share best practices during the coronavirus
pandemic may be helpful.111 In addition, the federal regulatory agencies could also prioritize
supervisory exams around COVID-19 pandemic communication efforts to better ensure
appropriate conduct.
Consumer Scams
Since February 2020, concerns about financial fraud scams related to the COVID-19 pandemic
have increased. Driven by fear and confusion about the COVID-19 pandemic, as well as an
increased dependence on internet and phone-based communication while “social distancing,”
more fraud schemes seem to be appearing.112 On February 10, 2020, the Federal Trade
Commission (FTC) published a warning about rising COVID-19 pandemic scams,113 and it has
since then published additional consumer resources.114 In addition, on March 26, 2020, a
bipartisan group of 34 Senators sent a letter to the FTC urging it to inform and assist senior
citizens affected by COVID-19-related fraud.115
Some of these consumer scams focus on consumer financial products or services.116 On March
16, 2020, Ranking Member Patrick McHenry and other members of the House Financial Services
Committee sent a letter to CFPB Director Kathleen Kraninger expressing their concerns about the
increasing number of elder financial fraud cases due to misinformation related to the COVID-19
pandemic, and they requested an update to applicable guidance for financial institutions.117 Since
this letter, the CFPB has published an online tool to help communities prevent and respond to

110 Letter from Brian T. Pattison, Assistant Inspector General for Evaluation, Office of Inspector General (OIG), to
Joseph M. Gormley, Deputy Assistant Secretary for Single Family Housing, HUD, “Some Mortgage Loan Servicers’
Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and
Unclear,” April 27, 2020, at https://www.hudoig.gov/sites/default/files/2020-04/
Single%20Family%20Mortgage%20Forbearance%20Brief.pdf.
111 Berry, “CFPB Urged to Take More Active Role in Coronavirus Response.”
112 Federal Trade Commission (FTC), “FTC Data Shows Jump in Coronavirus-related Complaints from Consumers,”
press release, March 31, 2020, at https://www.ftc.gov/news-events/press-releases/2020/03/ftc-data-shows-jump-
coronavirus-related-complaints-consumers.
113 Colleen Tressler, Coronavirus: Scammers Follow the Headlines, FTC, February 10, 2010, at
https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.
114 For example, see Colleen Tressler, FTC: Coronavirus Scams, Part 2, FTC, March 19, 2010, at
https://www.consumer.ftc.gov/blog/2020/03/ftc-coronavirus-scams-part-2; Alvaro Puig, Coronavirus Stimulus
Payment Scams: What You Need to Know, FTC, April 20, 2020, at https://www.consumer.ftc.gov/blog/2020/04/
coronavirus-stimulus-payment-scams-what-you-need-know; and Jennifer Leach, Thinking Critically about Coronavirus
News and Information, FTC, March 26, 2020, at https://www.consumer.ftc.gov/blog/2020/03/thinking-critically-about-
coronavirus-news-and-information. For more information on recent scam alerts from the FTC, see
https://www.consumer.ftc.gov/features/scam-alerts. To report debt relief scams, see
https://www.ftccomplaintassistant.gov/#crnt&panel1-1.
115 Letter from Amy Klobuchar, United States Senator, et al. to Joseph Simons, Chairman of the FTC, March 26, 2020,
at https://www.klobuchar.senate.gov/public/index.cfm/2020/3/klobuchar-moran-32-colleagues-urge-federal-trade-
commission-to-protect-seniors-from-coronavirus-scams.
116 For example, Discover has found it more challenging to identify fraud while call center staff work from home. See
Michael Moeser, “Discover Takes New Approach to Fraud as Coronavirus Drives more Online, Phone Applications,”
American Banker, April 21, 2020, at https://www.americanbanker.com/news/discover-takes-new-approach-to-fraud-as-
coronavirus-drives-more-online-phone-applications.
117 Letter from Patrick McHenry, Ranking Member of the House Financial Services Committee, et al. to Kathleen
Kraninger, Director of the CFPB, March 16, 2020, at https://republicans-financialservices.house.gov/uploadedfiles/
2020-03-16_cfpb_seniors.pdf.
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elder abuse118 and published COVID-19 pandemic scam resources for consumers on its
website.119
Conclusion
During the COVID-19 pandemic, Congress and various financial regulators have taken
significant actions to require, incentivize, and encourage lenders to grant loan forbearances and
other types of relief to financially impacted consumers. However, despite these major actions, the
impact of these efforts on consumers and financial firms is still unclear due to uncertainty about
the pandemic’s persistence.120 If the economic ramifications of the COVID-19 pandemic causes
prolonged disruptions, such as persistent elevated levels of unemployment or permanent business
closures, loan forbearance may become a less viable option. In this scenario, Congress may
choose to consider additional types of assistance to consumers and financial institutions.

Author Information

Cheryl R. Cooper, Coordinator
David W. Perkins
Analyst in Financial Economics
Specialist in Macroeconomic Policy

Darryl E. Getter
Andrew P. Scott
Specialist in Financial Economics
Analyst in Financial Economics

Raj Gnanarajah

Analyst in Financial Economics

118 CFPB, “CFPB Releases Tool to Help Communities Prevent and Respond to Elder Fraud,” press release, June 10,
2020, https://www.consumerfinance.gov/about-us/newsroom/cfpb-tool-helps-communities-prevent-and-respond-to-
elder-fraud/.
119 The CFPB’s resources for COVID-19-related financial scams can be found at Erin Scheithe, Beware of scams
related to the coronavirus, CFPB, March 27, 2020, at https://www.consumerfinance.gov/about-us/blog/beware-
coronavirus-related-scams/; and Lois Greisman and Michael Herndon, Avoid Scams while Finding Help During
Quarantine, CFPB, April 7, 2020, at https://www.consumerfinance.gov/about-us/blog/avoid-scams-find-help-during-
quarantine/.
120 For more information about consumer debt during the pandemic, see CRS Report R46578, COVID-19: Household
Debt During the Pandemic, coordinated by Cheryl R. Cooper.
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Metadata

Topic areas

Economic Policy

Report Type: CRS Report

Source: CRSReports.Congress.gov, EveryCRSReport.com

Raw Metadata: JSON