Regulating Internet Access: Lessons from COVID-19
Legal Sidebari
Regulating Internet Access: Lessons from
COVID-19
July 20, 2020
As some states and localities have paused re-opening efforts in response to recent increases in COVID-19
cases, internet access continues to serve a critical role to help many individuals work, learn, and receive
healthcare from home. The Federal Communications Commission (FCC or Commission) has encouraged
internet service providers to expand internet access and ensure that networks can support increased traffic.
A centerpiece of the FCC’s approach in the early stages of the COVID-19 emergency was the Keep
Americans Connected Pledge. Internet providers who took the voluntary pledge promised to waive late
fees and not disconnect a customer’s service through June 30. With the expiration of the pledge, FCC
Chairman Ajit Pai has cal ed on internet providers to offer continuing support to customers affected by
COVID-19.
Beyond encouraging voluntary efforts—either through direct entreaties like the Keep Americans
Connected Pledge or through financial incentives—it is unclear what steps the Commission can take to
regulate internet providers to continue to provide service to customers. While the FCC possesses authority
under Title II of the Communications Act of 1934 to regulate providers of “telecommunications services,”
the Commission has classified broadband internet service as an “information service” subject to lesser
regulation. The FCC may thus lack authority to compel any action from broadband providers.
This Legal Sidebar discusses how the FCC’s statutory authority under the Communications Act applies to
broadband internet access. The Sidebar concludes with a brief discussion of how the FCC’s interpretation
of its statutory authority has shaped the Commission’s response to COVID-19 and the congressional role
in regulating broadband access.
FCC Authority Under the Communications Act
The FCC’s regulatory authority under the Communications Act of 1934 extends over communications
made by wire or radio in interstate or foreign commerce. However, the scope of the Commission’s
authority varies depending on the service being regulated. The Act grants the Commission affirmative
authority to regulate “common carriers,” radio, and cable communications. The common carrier
provisions of the Communications Act, grouped under Title II of the Act, permit the Commission to
regulate the “charges, practices, classifications, and regulations” associated with the provision of
“telecommunications service.” Title II requires common carriers to (1) “furnish . . . communication
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service upon reasonable request,” (2) refrain from “unjust or unreasonable discrimination in charges,
practices, classifications, regulations, facilities, or services,” and (3) charge only “just and reasonable”
rates. In 1996, Congress amended the Communications Act to clarify that Title II’s regulations do not
extend to information services, which the Act defines as the “offering of a capability for generating,
acquiring, storing, transforming, processing, retrieving, utilizing, or making available information via
telecommunications,” with limited exceptions.
Since 1982, the Act’s radio regulations have included specific provisions for mobile service—two-way
communications by radio initiated or received by a mobile device. In the current Communications Act,
Section 332 sets forth the FCC’s authority to regulate mobile services. The section distinguishes between
two types of mobile service, subject to different types of regulation. A commercial mobile service—
defined in Section 332 as a for-profit mobile service that makes interconnected service available to the
public—is subject to more stringent regulation under Title II of the Communications Act. On the other
hand, a private mobile service—defined in Section 332 as a mobile service that is not a commercial
mobile service or the “functional equivalent” of a commercial mobile service—is subject only to the
requirements of Title III, including Section 332’s specific mobile service requirements.
Application to Broadband Access
The FCC first addressed the Communications Act’s applicability to broadband in a 1998 Order
classifying broadband service provided by digital subscriber line, or DSL, as a telecommunications
service. In 2002, the Commission classified broadband service provided over cable television lines as an
information service. The Supreme Court upheld the FCC’s classification, noting that whether broadband
service is an information service or a telecommunications service “turns not on the language of the Act,
but on the factual particulars of how Internet technology works and how it is provided.” The Court
determined that the Communications Act had not conclusively answered this question, which was
therefore the Commission’s to resolve. Following the Supreme Court’s decision, the FCC classified other
types of broadband service as “information services,” including mobile and wireline broadband.
Despite the FCC’s classification of broadband service as an “information service,” the Commission has
often sought to regulate broadband service in some capacity. The U.S. Court of Appeals for the D.C.
Circuit vacated the earliest of these attempts. In its 2010 decision in Comcast Corp. v. FCC, the court held
that the Commission could not rely on a provision of the Communications Act that permits the
Commission to “perform any and al acts, make such rules and regulations, and issue such orders, not
inconsistent with [the Communications Act], as may be necessary in its functions.” After the D.C.
Circuit’s decision, the Commission promulgated an order applying several open internet rules to internet
providers. Among the Commission’s rules were an anti-blocking rule prohibiting internet providers from
blocking access to lawful content and an anti-discrimination rule prohibiting internet providers from
discriminating in their treatment of internet traffic. As authority to issue these rules, the FCC relied on
Section 706 of the Communications Act, which directs the Commission to “encourage the deployment on
a reasonable and timely basis of advanced telecommunications capability to al Americans.” On review,
the D.C. Circuit upheld portions of the FCC’s order but vacated the order’s anti-discrimination and anti-
blocking rules as per se common carrier regulations that could not be supported by Section 706 alone.
Seeking to reinstate its anti-discrimination and anti-blocking rules, the FCC issued an order in 2015
reclassifying broadband service as a “telecommunications service” and mobile broadband service as a
“commercial mobile service,” therefore subjecting both to common carrier regulation. In response,
several broadband providers and trade associations chal enged the order, arguing that the Commission
lacked statutory authority to re-classify these services. In its third opinion on the topic, the D.C. Circuit
upheld the Commission’s order. Relying on Supreme Court precedent upholding the FCC’s original
classification of cable broadband, the court held that the Commission’s reclassification was proper.
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The latest action undertaken by the Commission in the realm of broadband access was its order, which it
released on January 4, 2018, reinstating its earlier “information service” and “private mobile service”
classifications for broadband service and mobile broadband service, respectively. Additional y, the 2018
order rejected Section 706 as a source of regulatory authority, instead concluding that the provision was
“better interpreted as hortatory.” The D.C. Circuit largely upheld the Commission’s 2018 order but
remanded it to the FCC for further consideration on three issues, including the order’s effect on public
safety. Using the COVID-19 outbreak as a backdrop, commenters have alternately argued that classifying
broadband as an information service either promotes public safety or threatens it. The Commission is
reviewing comments, having extended the deadline for comments because of COVID-19.
Current Issues
The FCC’s response to the COVID-19 outbreak has largely focused on addressing network capacity
issues. To address mobile broadband capacity, the Commission has granted mobile providers special
temporary authority to operate their networks on unused radio spectrum, al owing the providers to
accommodate a greater amount of internet traffic. The FCC has received such a high volume of
applications for this authority since the beginning of the COVID-19 outbreak that it has published a guide
for the application process. The Commission has also waived regulatory requirements based on the need
for, among others, increased telehealth resources and high teleconference cal volumes. Its foremost
consumer-targeted measure was its Keep Americans Connected pledge, which entailed an internet
provider’s promise to refrain from disconnecting service due to an inability to pay, waive any late fees,
and open Wi-Fi hotspots to “any American who needs them.” The Commission has largely avoided
imposing direct requirements on communications providers in response to the pandemic, as FCC
Chairman Ajit Pai has emphasized the use of market solutions rather than stringent regulation.
In reclassifying broadband service as an information service and rejecting Section 706 as a source of
regulatory authority, the Commission’s 2018 order left broadband service largely outside the scope of its
regulatory jurisdiction. Indeed, the commitments comprising the Commission’s Keep Americans
Connected pledge might have been imposed by regulation if broadband service were classified as a
telecommunications service. For example, the promises in the Pledge to waive late fees and not to
terminate service might have been treated as prohibitions against “unjust or unreasonable” charges or
practices.
Considerations for Congress
The FCC’s approach to broadband regulation presents obstacles for proponents of greater Commission
intervention, but it creates difficulties for advocates of deregulation as wel . The D.C. Circuit has upheld
the Commission’s classifications of broadband service as both a telecommunications service and an
information service, and it has similarly upheld the Commission’s exercise of (and subsequent disclaimer
of) regulatory authority under Section 706 of the Communications Act. Thus, current and future
commissions could pursue re-classifying broadband service to align with their regulatory priorities. The
power to classify and re-classify broadband service stems largely from the fact that the Communications
Act does not consistently define “broadband service” or subject broadband service to particular regulatory
requirements.
Defining Broadband
The Communications Act provides few definitions relating to broadband service. Section 706 uses the
term “advanced telecommunications capability,” but the definition of this term is itself ambiguous,
referring to “high-speed, switched, broadband telecommunications capability that enables users to
originate and receive high-quality voice, data, graphics, and video telecommunications using any
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technology.” The chal enges of specifying a definition of broadband service are apparent in the
Commission’s broadband progress reports, which section 706 requires the Commission to produce. The
Commission’s first report, issued in 1999, defined broadband as a data service capable of supporting
speeds greater than 200 kilobits per second. The Commission’s 2019 report, issued 20 years later, sets the
benchmark download speeds for broadband as 25 megabits per second for fixed broadband service and 5
megabits per second for mobile broadband service—25 to 125 times the rate in its first report. While the
underlying statutory language remains unchanged, the Commission’s evolving interpretations reflect its
judgment that what was “high-speed” by 1999’s standards is no longer high-speed today. A more precise
definition of “broadband” may provide clarity but could also frustrate the Commission’s ability to account
for evolving technological standards.
Several other portions of the Communications Act define terms related to broadband service, but the
regulatory reach of these sections is limited. Section 6001 of the Middle Class Tax Relief and Job
Creation Act of 2012 provides a definition for “commercial mobile data service,” which includes mobile
broadband, but the term only defines another term in the same section and appears nowhere else in the
Act. The recently enacted Broadband DATA Act adopts the Commission’s definition of “broadband
internet access service,” which originated in the FCC’s 2018 order, and uses the term mainly in directing
the FCC to gather information relating to the deployment of broadband.
Regulating Broadband
Without statutory provisions directing particular regulatory treatment of broadband, the FCC has
classified broadband as both a telecommunications service and an information service at various times.
Although the Commission may re-classify broadband as a telecommunications service, the current
Commission—which issued the 2018 order classifying broadband as an information service—is viewed
as unlikely to do so. Congress could restrict the Commission’s exercise of this authority in one of two
ways: either by (1) amending the Communications Act to classify broadband service as either a
telecommunications service or information service; or (2) directing the FCC to subject broadband
providers to specific regulations. Members have introduced legislation adopting both approaches.
The tradeoff with any such legislation is that a legislative mandate wil limit the Commission’s flexibility
to adapt its regulatory program to changes in technology or market conditions. As the Supreme Court has
observed, regulating broadband service involves “subject matter that is technical, complex, and dynamic.”
Preserving the FCC’s discretion to set policy in the realm of broadband regulation would al ow it, in its
“expert policy judgment,” to act without waiting for congressional direction.
Author Information
Eric N. Holmes
Legislative Attorney
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