The Administration of Federal Student Loan Programs: Background and Provisions

The Administration of Federal Student Loan Programs: Background and Provisions

Order Code RL30656
CRS Report for Congress
Received through the CRS Web
The Administration of Federal Student Loan
Programs: Background and Provisions
Updated January 26, 2006
Adam Stoll
Specialist in Social Legislation
Domestic Social Policy Division
Congressional Research Service ˜ The Library of Congress

The Administration of Federal Student Loan Programs:
Background and Provisions
Summary
The federal government operates two major student loan programs: the Federal
Family Education Loan (FFEL) program, authorized by Part B of Title IV of the
Higher Education Act (HEA) and the William D. Ford Direct Loan (DL) program
authorized by Part D of Title IV of the HEA. These programs provide loans to
undergraduate and graduate students and the parents of undergraduate students to
help them meet the costs of postsecondary education.
Together, these federal student loan programs provide more direct aid to support
students’ postsecondary educational pursuits than any other source. In FY2004, these
programs provided $52.1 billion in new loans to students and their parents.
Under the FFEL program, loan capital is provided by private lenders and the
federal government guarantees lenders against loss through borrower default, or
death, permanent disability, or in limited instances, bankruptcy. FFEL program loans
are originated by private lenders. That is, private lenders work directly with students
and families to initiate the loan. Private lenders also are responsible for billing
borrowers and collecting loan payments. State and nonprofit guaranty agencies
receive federal funds to play the lead role in administering many aspects of the FFEL
program. In particular, the guaranty agencies provide many of the administrative
services related to the loan guarantee, including providing technical assistance and
training to schools on loan certification and lenders on loan procedures, providing
credit and loan rehabilitation counseling to borrowers, reimbursing lenders when
loans are placed in default, and initiating collections work.
Under the DL program, the federal government provides the loans to students
and their families, using federal capital (i.e., funds from the U.S. Treasury), and owns
the loans. Under the DL program, schools may serve as direct loan originators or the
loans may be originated by contractors working for the U.S. Department of Education
(ED). ED hires contractors to service the loans: i.e., to monitor student enrollment
and loan repayment status, process loan payments, and initiate collections work for
delinquent and defaulted loans.
The DL program was initially introduced to gradually expand and replace the
FFEL program. However, the 1998 amendments of the HEA removed the provisions
of the law that referred to a “phase-in” of the DL program. Currently both programs
are authorized. They draw on different sources of capital and utilize different
administrative structures, but essentially disburse the same set of loans: subsidized
and unsubsidized Stafford loans for undergraduate and graduate students; PLUS
loans for parents of undergraduate students; and Consolidation loans that offer
borrowers refinancing options.

Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Postsecondary Institutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Institutional Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Institutional Eligibility and Default Rates . . . . . . . . . . . . . . . . . . . . . . . 3
FFEL Program: Introduction to How the Program Is Administered . . . . . . . . . . . 5
Lender Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Lender Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Loan Disbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Credit Checks and Endorsement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Disclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Prohibitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Lender of Last Resort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Payments to Lenders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Interest Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Special Allowance Payment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Quarterly Special Allowance Formulas . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Default Claims . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Lender Fees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Guaranty Agency Provisions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Guaranty Agency Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loan Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Default Aversion Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Assignment of Defaulted Loans to the Federal Government
(Subrogation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Payments to Guaranty Agencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Administrative Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Default Aversion Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Insurance Premiums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reinsurance Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Collection Payments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Reserves and Solvency Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Voluntary Flexible Agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Direct Loan Program: Introduction to How the Program Is Administered . . . . . 17
Provisions Related to DL Program Administration . . . . . . . . . . . . . . . . . . . 19
Loan Origination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disbursement of Funds to Borrowers . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loan Servicing and Default Collections . . . . . . . . . . . . . . . . . . . . . . . 20
Payments for Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

List of Figures
Figure 1. Basic Elements of the FFEL Program Model . . . . . . . . . . . . . . . . . . . . 7
Figure 2: Basic Elements of the DL Program Model . . . . . . . . . . . . . . . . . . . . . 18

The Administration of Federal Student Loan
Programs: Background and Provisions
Introduction
The federal government operates two major student loan programs: the Federal
Family Education Loan (FFEL) program and the William D. Ford Direct Loan
(DL) program. These programs can trace their roots to the Guaranteed Student Loan
(GSL) program, originally enacted in Title IV of the Higher Education Act (HEA) of
1965, to enhance the access students from low and middle income families had to
postsecondary education by providing them access to low-interest loans.
The FFEL program, formerly named the GSL program, is authorized by Part B
of Title IV of the HEA. Under the FFEL program, loan capital is provided by private
lenders, and the federal government guarantees lenders against loss through borrower
default. FFEL program loans are originated by private lenders, and state and
nonprofit guaranty agencies receive federal funds to play the lead role in
administering many aspects of the FFEL program.
The federal government provides lenders a variety of incentives to invest private
capital in FFEL student loans. For example, to insure that private capital will be
consistently available to support FFEL loans, the program provides private lenders
with a loan subsidy known as a “special allowance payment.” This loan subsidy,
which is tied to a financial market index, insures that private lenders receive, at a
minimum, a specified level of return on student loan investments.
In addition, the federal government has helped establish a secondary purchase
market for FFEL loans. To help insure the FFEL program would be fully capitalized,
the federal government created the Student Loan Marketing Association, also known
as Sallie Mae.1 Sallie Mae was created to purchase loans from lenders seeking to sell
them, thereby providing liquidity to help insure the FFEL program is fully
capitalized.
The Federal Direct Student Loan program, authorized under Part D of Title IV
of the HEA, established in 1993, was intended to streamline the student loan delivery
system and achieve cost savings. The DL program was originally intended to
gradually expand and replace the FFEL program. The DL program provides the same
set of loans as the FFEL program, but uses a different administrative structure and
1 Up until very recently, Sallie Mae was a government sponsored enterprise, a federally
chartered shareholder owned corporation established for the purpose of creating a secondary
purchase market for federally guaranteed student loans. Under the provisions of P.L. 104-
208, Sallie Mae has completed the process of fully privatizing.

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draws on a different source of capital. Under the DL program, the federal
government essentially serves as the banker — the federal government provides the
loans to students and their families, using federal capital (i.e., funds from the U.S.
Treasury), and owns the loans. Under the DL program, schools may serve as direct
loan originators or the loans may be originated by contractors working for the U.S.
Department of Education (ED). ED also hires contractors to service the loans.
While the DL program was originally introduced to replace the FFEL program,
the 1998 amendments of the HEA removed the provisions of the law that referred to
a “phase-in” of the DL program and those which specified the proportion of new
student loan volume to be made through the DL program in particular academic
years. Currently both programs are authorized. Postsecondary institutions apply to
participate in one program or both. Borrowers borrow annually under one program.
The program they borrow under is determined by the postsecondary institution they
attend.
Together, these federal student loan programs provide more direct aid to support
students’ postsecondary educational pursuits than any other source. In FY2004, these
programs provided $52.1 billion in new loans to students and their parents. In that
year, the FFEL program provided 9,550,000 new loans averaging approximately
$4,111 each and the DL program provided 3,001,000 new loans averaging
approximately $4,279 each.
The loans made through the FFEL and DL programs are low-interest variable
rate loans with interest caps that limit the cost to borrowers. Interest rates are
determined by statutorily set market-indexed interest rate formulas. The loans
disbursed through these programs include subsidized and unsubsidized Stafford loans
for undergraduate and graduate students; PLUS loans for parents of undergraduate
students; and Consolidation loans that offer borrowers refinancing options.
This report discusses the major provisions of the law pertaining to the
administration of the FFEL and DL programs. The primary emphasis is placed on
discussing the provisions of the law that outline the roles and responsibilities of
participating postsecondary institutions, guaranty agencies, private lenders, and ED
contractors. A companion report titled RL30655, Federal Student Loans: Terms and
Conditions for Borrowers has been prepared to discuss provisions related to borrower
eligibility, loan terms and conditions, borrower repayment relief, and loan default and
its consequences for borrowers. Both reports provide background information on the
FFEL and DL programs. The reports provide updated information through the 1998
reauthorization of the HEA and subsequent amendments enacted through January 26,
2006. These reports will be updated when program changes occur. At the date of
this update, the authorization for provisions of the law (lasting through FY2003) had
expired, and an extension through March 31, 2006, under P.L. 109-150, is in effect.

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Postsecondary Institutions
Postsecondary institutions play a central role in administering the federal student
loan programs. The role postsecondary institutions play and provisions of the law
relating to their role will be discussed within the context of the FFEL and DL
programs in subsequent sections of this report. The discussion that follows outlines
the provisions of the HEA relating to institutional eligibility to participate in the
student loan programs.
Institutional Eligibility
Students borrowing subsidized and unsubsidized Stafford loans must be
enrolled in a postsecondary institution that is eligible to participate in the federal
student loan programs. Similarly, for parents to take out PLUS loans, their
dependent child must be enrolled in an eligible postsecondary institution.
Eligible institutions may include public and private, non-profit colleges and
universities, community colleges, and trade and technical schools, most of which are
proprietary (private, for profit) schools offering programs of vocational or
occupational training lasting less than two years.2 For an institution to be eligible to
participate in the FFEL or DL program, the institution has to meet certain general
Title IV eligibility requirements, i.e. the institution must:
! Be accredited by an agency recognized for that purpose by the
Secretary of Education,
! Be licensed or otherwise legally authorized to provide postsecondary
education in the state in which it is located, and
! Be deemed eligible and certified to participate in federal student aid
programs by ED.
There are, in addition, some institutional requirements and definitions that are
specific to the federal student loan programs. Schools with 300 hour programs
(minimum 10 weeks) that are not graduate or professional programs or do not require
at least an associate’s degree for admission may be eligible to participate in the
student loan programs only. To be eligible, these short-term programs must satisfy
regulatory criteria prescribed by the Secretary of ED, including verified completion
and placement rates of at least 70%.3
Institutional Eligibility and Default Rates. In an effort to reduce default
costs, Congress has enacted provisions linking institutional eligibility and default
rates. As a result, institutions with a pattern of high loan default rates become
ineligible to participate in the FFEL and DL programs.
2 Institutions outside of the United States that are approved by the Secretary of Education
are also eligible for FFEL program participation.
3 For more detailed information about institutional eligibility for Title IV assistance see CRS
Report RL31926, Institutional Eligibility for Participation in Title IV Student Aid Programs
Under the Higher Education Act: Background and Issues, by Rebecca R. Skinner.

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To determine institutions’ rates of default, a cohort default rate is calculated.
An institution’s cohort default rate is the number of borrowers last attending that
institution entering repayment on a Stafford (subsidized or unsubsidized),
Supplemental Loan for Students (SLS) loan,4 or the portion of a consolidation loan
that is used to repay such loans, in a given year who default (defined as an insurance
claim having been paid on their loan) by the end of the succeeding fiscal year divided
by the total number of those borrowers entering repayment in the given year. The
Secretary of ED is required to report annually on cohort default rates by institutional
sector. Schools with few borrowers as determined by a statutory formula
(participation rate index) are exempt from sanctions.
Institutions with cohort default rates of 25% or higher for each of the most
recent 3 fiscal years are ineligible to participate in the FFEL and DL programs for the
remainder of the fiscal year through the 2 following fiscal years. Postsecondary
institutions have the right to appeal the loss of eligibility and ED may waive the
provision if there are statutorily defined exceptional mitigating circumstances or
other exceptional mitigating circumstances as defined by the Secretary.5
Postsecondary institutions also have the right to appeal the loss of eligibility if the
institution demonstrates that the calculation of its default rate is inaccurate.
Institutions may include in their appeal a defense based on improper loan servicing.6
Historically black colleges and universities (HBCUs) and tribally controlled
community colleges were exempt from cohort default rate-based restrictions through
July 1, 2004. The 1998 HEA amendments specified that institutions that relied on
the exemption to remain eligible to participate in the FFEL and DL programs would
be required to submit a default management plan to the Secretary that provided for
the reduction of the cohort default rate to less than 25%.7
4 Prior to July 1, 1994, SLS loans were available for independent students who were not
qualified for sufficient financial aid under the FFEL Stafford loan program.
5 The statutorily defined exceptional mitigating circumstances include cases in which at least
two thirds of an institution’s students who were enrolled at least half time were eligible to
receive at least one half of the maximum Pell Grant award or whose adjusted gross income
is less than the Health and Human Services poverty level. In such cases, for an institution
to qualify for an “exceptional mitigating circumstances” exemption, a degree granting
institution must have a completion rate of at least 70% among full time students scheduled
to complete their programs, and a nondegree granting institution must have an employment
placement rate of 44%. For the Secretary’s definition of these circumstances, see 34CFR,
Section 668.17.
6 In such cases, the Secretary is required to give institutions access to a representative
sample of relevant records for a reasonable time and if the evidence demonstrates
inaccuracies, the Secretary must recalculate a reduced rate based on the errors found in the
sample. The Higher Education Technical Amendments of 1993 also provide that guaranty
agencies must afford schools the opportunity to review and correct records before they are
submitted to the Secretary for calculation of the default rates.
7 As a possible way to control defaults, institutions may now refuse to certify as eligible for
FFEL loans certain students believed to be at higher risk of default, if the reasoning for such
a refusal is documented and provided to the student. Before 1991, when the default cutoffs
(continued...)

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FFEL Program: Introduction to
How the Program Is Administered
FFEL program loans are financed by commercial and nonprofit lenders.
Commercial lenders include banks, savings and loans, credit unions, and insurance
companies. Nonprofit lenders include postsecondary institutions or agencies
designated by states.
Originating lenders — the lenders who make the loans — often sell their FFEL
loans on the secondary market in order to secure new capital to make more loans.
The largest of these secondary market purchasers, holding about one third of
outstanding FFEL paper, is Sallie Mae, which up until very recently was a federally
sponsored private for-profit corporation or government-sponsored enterprise (GSE).8
Other loan purchasers are banks, and nonprofit state level agencies or institutions
dealing exclusively in student loans and often only buying loans from lenders in their
own state or region.
Originating lenders or the secondary market loan purchasers who hold a loan,
work with postsecondary institutions to track students’ enrollment and loan eligibility
status. Once loans are in repayment, loan holders bill borrowers and collect loan
payments.
State or national nonprofit guaranty agencies administer the federal insurance
which protects lenders against loss stemming from borrower default, death or
disability. Guaranty agencies also provide other services to lenders such as assistance
in preventing delinquent borrowers from going into default. Guaranty agencies are
state agencies created by state governments, or private nonprofit agencies operating
only within a state or nationally. Each state has a guaranty agency selected to serve
as the “designated” guarantor of FFELs for students going to schools in the state or
state residents going to schools elsewhere. Other guarantors, however, may serve
state students and residents also.
The primary function of the guaranty agency is to service the federal loan
insurance that is provided to lenders in the FFEL program. Under agreements with
7 (...continued)
were first effective, schools could not refuse such certification, even if they suspected the
student would be unable or unwilling to repay a FFEL.
8 Sallie Mae was established to correct for market failures that existed in the early years of
the GSL program during which participating lenders experienced difficulty in selling their
student loans. Sallie Mae was given certain tax exemptions and borrowing privileges (from
the U.S. Treasury) that enabled it to profitably purchase and market loans even during times
when secondary market demand for student loans may not have been high. This has helped
originating lenders who need to be able to sell loans in order to raise capital to originate new
loans. P.L. 104-208, the Student Loan Marketing Association Privatization Act of 1996,
authorized Sallie Mae to fully privatize. Under the act, the GSE could continue to function
as a subsidiary of a private holding company through Sept. 30, 2008, after which the GSE
would cease to exist. On Dec. 29, 2004 Sallie Mae completed the process of fully
privatizing.

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lenders holding the loans, guaranty agencies are responsible for paying the principal
and accrued interest on defaulted loans. Through a reinsurance agreement with the
federal government, the guaranty agency is reimbursed for direct insurance claims it
pays to lenders for such losses.9 These agencies also administer the loan discharges
available for borrower death, disability, bankruptcy (in limited instances), and the
new discharges available for school closures. Guaranty agencies also recruit lenders
to participate in the FFEL programs to assure the access of students in the state to the
loans, provide assistance to lenders in collecting loans before they enter default
(preclaims assistance), may act as a lender of last resort, and may provide technical
assistance to lenders.
9 For much of its first two decades of existence, the federal Stafford loan program (then the
Guaranteed Student loan program) operated under both state agency guarantees and direct
federal guarantees through the Federally Insured Student loan (FISL) program. At times,
fewer than half of the loans made each year in this program were directly guaranteed by
state guaranty agencies with federal reinsurance. Legislative changes in 1976 (Education
Amendments of 1976, P.L. 94-482) made it more attractive for states and others to establish
guaranty agencies. The last FISLs were made during FY1984.

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Figure 1. Basic Elements of the FFEL Program Model
a. Many of the administrative jobs performed in the FFEL program are handled via subcontracts. This
is particularly true with regard to loan servicing tasks (i.e., many of the administrative tasks identified
above as work originating lenders and loan holders are responsible for completing). Several guaranty
agencies and secondary market loan purchasers have developed large servicing operations and
typically secure many of the servicing contracts from loan holders.

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Lender Provisions
The lender-related provisions of the law discussed below apply to any holder of
a FFEL loan, regardless of whether the loan holder originated the loan or bought it.
Lender Responsibilities
Loan Disbursement. Disbursement requirements are generally designed to
prevent fraud by assuring that the school has some control over the distribution of the
loan proceeds for student expenses. Lenders must send Stafford loan proceeds
directly to the institution of higher education. The check or other instrument used to
deliver the loan proceeds to the institution must require the endorsement of the
student and be payable directly to him or her, and may not be made co-payable to the
institution and borrower. If the student is studying abroad in a program approved for
credit by his or her home institution in the U.S. or at an eligible foreign institution,
funds may be delivered directly to the student upon request, and may be endorsed or
a fund transfer authorized through a power-of-attorney.
PLUS loans must be disbursed by means of an electronic funds transfer (EFT)
from the lender to the institution or in a check co-payable to the institution and parent
borrower.
Multiple disbursement provisions are designed to lower defaults among students
who never attend the school in which they are enrolled or drop out of educational
programs shortly after enrollment. The lender must disburse any Stafford loan in two
or more installments, none of which exceeds one-half the loan amount. The interval
between installments is required to be at least half the period of enrollment unless
this interferes with disbursement at the beginning of a semester, quarter, or similar
academic division. If a borrower ceases to be enrolled at the institution prior to the
second disbursement, the disbursement must be withheld and credited to the
borrower’s principal as a prepayment. Further, if a student receives an over-award
the institution must return the excess funds to the lender and the lender must credit
the funds to the borrower’s principal as a prepayment.10 Lenders may not sell loans
to secondary markets or other entities before the final disbursement of loan proceeds
unless the sale of the loan does not change the identity of the party to whom
payments are made and the first disbursement has been made. Consolidation loans,
and loans for attendance at an eligible institution outside the United States are not
subject to these disbursement requirements.
Also, as a default reduction measure, disbursement to first-time, first-year
Stafford borrowers must be delayed until 30 days after the borrower begins his or her
course of study. For other students, loans may not be disbursed prior to 30 days
before the beginning of the period of enrollment for which the loan is made.
Provisions in the 1998 HEA amendments made postsecondary institutions with very
low default rates exempt from many of these disbursement requirements. However,
these exemptions expired on September 30, 2002.
10 An over-award is an award in excess of the amount for which the student is eligible.

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The law authorizes lenders other than the holder of the loan, as well as guaranty
agencies, to act as escrow agents for loan disbursements.
Credit Checks and Endorsement. As a general rule lenders are neither
prohibited from evaluating nor required to evaluate a prospective student borrower’s
financial condition through a credit check and make a decision regarding the size of
the loan based on such information. Lenders are required, however, to do credit
checks for parents applying for PLUS loans, because program eligibility is restricted
to those parents with no adverse credit history.
Disclosures. The law requires lenders to make certain disclosures to
borrowers before disbursement of the loan proceeds and prior to the beginning of the
repayment period. Upon approval of a Stafford or PLUS loan, lenders must issue a
statement to the borrower on his or her rights and responsibilities with respect to the
loan and the consequences of defaulting on the loan, including that the defaulter will
be reported to credit bureaus. Before disbursement, the lender must disclose to the
borrower certain detailed information such as the principal owed, any additional
charges made, the interest rate, an explanation of the repayment requirements, the
total cumulative balance of the loans owed the lender by the student, and the
projected monthly balance (given the cumulative balance), prepayment rights, default
consequences, and any collection costs for which the borrower may become liable.
This disclosure, which must be in a written form, must contain a statement in bold
print that the borrower is receiving a loan that must be repaid.
The lender must provide other written information to the borrower not less than
30 days or more than 240 days (these limits do not apply to PLUS and consolidation
loans) before the repayment period begins. This information generally relates to loan
repayment information such as who is to receive the payments, total interest charges,
what monthly payments will be, what repayment options may be available such as
consolidation or refinancing, prepayment rights, fees, etc. For PLUS and
unsubsidized Stafford loans, lenders may project monthly payments with or without
capitalization.
Notifications. Loan holders are required to notify Stafford borrowers 120
days after they leave school of the date their repayment period begins.
Upon the sale or transfer of any FFEL loan when the borrower is either in a
grace period or in repayment, the old and new holders, either jointly or separately, are
required to notify borrowers of the sale or transfer within 45 days from the date the
new holder will have an enforceable right of repayment from the borrower. The
notification must include such information as the identity of the new holder, the
address where payment must be sent and the telephone numbers of the original and
new holders. The new holder must also notify the guaranty agency and, if requested,
the institution the student attended, of the sale/transfer.
Lenders are required to report to national credit bureaus on the amount of a
FFEL loan made to an individual and the loan’s status.

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Prohibitions. The law prohibits lenders from offering inducements for loan
applications, conducting unsolicited mailings for applications, using FFEL loans as
an inducement to a prospective borrower to buy life insurance, or engaging in
fraudulent or misleading advertising. Lenders are also prohibited from practicing
discrimination in their FFEL credit practices on the basis of race, national origin,
religion, sex, marital status, age, or disability status.
Collections. Under the insurance agreement, lenders are primarily responsible
for enforcing the repayment of loans they hold. If a borrower misses a payment and
a loan becomes delinquent, the lender must undertake certain federally prescribed
“due diligence” efforts to collect on the loan over a 270-day period.11 At the request
of a lender, guaranty agencies must assist the lender in pursuing borrowers with
delinquent FFEL accounts prior to the lender filing a default claim.
Lenders, loan servicers, and guaranty agencies are all required to pursue
delinquent or defaulted student loan accounts with “due diligence” as prescribed by
federal regulation. If irregularities are found in complying with these regulations, the
insurance payment on a default to a lender or a reinsurance payment to a guarantor
is jeopardized. Regular reviews associated with servicing and collection
requirements may be conducted on any loan. Once a loan being repaid in monthly
installments has been delinquent for 270 days, the lender files a default claim.12 If
the guarantor determines that the lender exercised the required diligence in
attempting to collect on the loan, the guaranty agency pays the claim. Once this
claim is paid, the lender ceases to have an interest in the loan.
Lender of Last Resort. Borrowers in certain geographic areas and borrowers
seeking loans that are less appealing to lenders (such as low-balance loans)
sometimes encounter difficulty securing loans. To ensure that qualified borrowers
will be able to secure FFEL loans, the law provides for “lenders of last resort” (LLR).
Guaranty agencies must act as a lender of last resort to serve otherwise eligible
applicants for subsidized Stafford loans who have been unable to secure a loan. The
Secretary is authorized to provide advances to guarantors to ensure they will make
LLR loans.
Sallie Mae is also required to serve as a lender of last resort for any FFEL loan,
at the request of the Secretary whenever the Secretary determines that borrowers are
unable to obtain loans, either within a particular geographical area or for attendance
at particular institutions. These loans are directly insured by the Secretary.
11 Due diligence is following procedures specified in 34 C.F.R. 682.411 in an attempt to
secure repayment of a loan.
12 For loans being repaid in less frequent than monthly installments, a default claim is filed
after 330 days of delinquency.

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Payments to Lenders
Interest Payments. Lenders receive interest payments on loan principal from
borrowers (or from the federal government, during in-school periods, grace periods,
and deferment periods, in the case of subsidized Stafford loans). Loan interest rates
are determined by statute.13
Special Allowance Payment. A key component of the FFEL program for
lenders is the special allowance payment. It is a payment of additional interest on a
student loan that is made by the federal government when the borrower’s interest rate
does not meet a statutorily specified level of return to the lender. The provision dates
to the early days of the GSL program when the return on student loans was low
compared to what lenders could receive from other types of consumer credit, and
Congress wanted to provide an incentive for lenders to put their capital in GSLs. The
special allowance compensates the lender for the difference between the statutorily
set interest rate charged to borrowers and the market rate of return. In essence, the
Special Allowance Payment is in place to keep student loan investments appealing
to private lenders during periods when the statutorily capped interest rates for
borrowers would provide a lower rate of return than other investments. The special
allowance payment has been sustained to ensure that the program is consistently fully
capitalized.
The special allowance rate is determined quarterly under a statutory formula.
The special allowance paid for each loan is dependent on the formula in effect when
the loan was disbursed. The federal government pays any special allowance due
lenders from the time the loan is disbursed through the entire repayment period.
Effective for Stafford, PLUS and Consolidation loans for which the first
disbursement was on or after January 1, 2000,14 the special allowance rate is
determined by the following formulas, each of which is based on a market index —
three-month Commercial Paper (CP) rates15 — to keep the special allowance
payment sensitive to market conditions.
13 For additional information on the interest rates for various types of loans and loan
repayment responsibilities see CRS Report RL30655, Federal Student Loans: Terms and
Conditions for Borrowers, by Adam Stoll.
14 The Ticket to Work and Work Incentives Improvement Act of 1999 (P.L. 106-170,
December 17, 1999) included an amendment to the HEA enacting these formulas for
calculating the special allowance for loans disbursed on or after January 1, 2000 and before
July 1, 2003. P.L. 107-139, adopted February 8, 2002, included provisions that extend these
formulas to loans disbursed on or after July 1, 2003.
15 The “CP rate” used in the special allowance calculation is based on the average bond
equivalent rates of the daily quotes of the three-month commercial paper rates for each of
the days in a quarter.

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Quarterly Special Allowance Formulas
Stafford loans
3 - month CP rate + a premium (1.74 in school, 2.34 in repayment) - borrower’s interest rate
4
PLUS and Consolidation loans
3 - month CP rate + a premium (2.64) - borrower’s interest rate
4
In these formulas, the CP rate represents the cost of borrowing to banks (i.e.,
banks borrow the funds that are used to make loans at roughly this rate); the premium
reflects other costs associated with making and servicing loans as well as a return rate
subsidy (i.e., an agreed upon minimum profit margin deemed to be appropriate to
keep the loans appealing to lenders); the borrower’s interest rate reflects the interest
rate the borrower is paying the bank on the loan; and the denominator (4) reflects the
fact that the calculation is done to derive a quarterly payment.
If the result of this special allowance calculation is positive, the lender receives
a payment of this additional interest from the federal government, by multiplying the
result times the outstanding principal on the loan. If it is negative the lender receives
no quarterly special allowance payment.
For Stafford loans first disbursed on or after July 1, 1998 and before January 1,
2000, the special allowance rate is the sum of the average bond equivalent rates of
the 91-day T-bills auctioned during the quarter and 2.2% in school, and 2.8% in
repayment. The PLUS and Consolidation loan rate for loans disbursed during that
time period is based on the 91-day T-bills auctioned during the quarter plus 3.1%.
The special allowance is available for all types of FFELs. For the most part, it
is only paid on variable interest rate PLUS loans if the calculation of borrower’s
interest exceeds the interest cap (the cap is 9% for loans disbursed on or after October
1, 1998 and before July 1, 2006).16 For Consolidation loans, the borrower’s new
interest rate on the consolidation loan is the basis for the special allowance
calculation, not the original interest rates of the individual loans that were
consolidated.
Default Claims. Lenders are insured against borrower default for 98% of the
outstanding loan principal. Lenders, loan servicers, and guaranty agencies who the
Secretary of Education finds have a 97% or greater compliance with due diligence
requirements may be designated as having “exceptional performance,” and relieved
from regular review for compliance with servicing and collection requirements. With
this designation, lenders and servicers also receive 100% reimbursement for their
default claims and guaranty agencies receive the appropriate level of reimbursement
16 The one exception to this is PLUS loans disbursed on or after July 1, 1994, and before
July 1, 1998 for which the rate cap restrictions do not apply.

CRS-13
from the federal government with no added review. The designation lasts for a
one-year period or until revoked by the Secretary, and annual audits of the lenders,
services and guarantors are required specific to the designation.
Lender Fees
In recent years, numerous provisions designed to reduce federal costs in the
FFEL program have been enacted. These include fees charged to lenders and holders
of FFEL loans. In essence, these fees pass along some of the federal costs associated
with insuring and subsidizing student loans to lenders.
All lenders/loan holders are required to pay to the Secretary a loan fee
(subtracted by the Secretary from the quarterly interest and special allowance
payments due to lenders) equal to 0.5% of loan principal on FFEL loans for which
the first disbursement was on or after October 1, 1993. In addition, holders of
consolidation loans for which the first disbursement was made on or after October
1, 1993, must pay to the Secretary, on a monthly basis, a rebate fee calculated on an
annual basis, equal to 1.05% of the loan principal plus accrued interest.17
Guaranty Agency Provisions
Guaranty Agency Responsibilities
Loan Insurance. A central function of guaranty agencies is administering
loan guarantees. When loans are in default, and when loans are eligible for a
discharge (e.g., in instances of death or permanent disability), the guaranty agency
pays the lender’s insurance claim. The guaranty agency subsequently files a claim
with the federal government for a reinsurance payment.
Default Aversion Assistance. Upon receiving a request from a lender, not
earlier than the 60th day after a loan has become delinquent, a guaranty agency is
required to provide the lender with default aversion assistance. This assistance is
aimed at preventing default by the borrower.
Collections. After the guaranty agency pays a lender’s insurance claim on a
defaulted loan, the note is assigned to it and the agency becomes responsible for
making efforts to collect on the loan. As part of its reinsurance agreement with the
federal government a guaranty agency is, like the lender, required to exercise
diligence in pursuing defaulters for repayment of principal and accrued interest due
on their loans under many of the same procedures required for lenders during loan
delinquency.18 When a guarantor is assigned a loan it can convert the loan from
17 The 1998 HEA amendments reduced the lender rebate fee on FFEL consolidation loans
based on applications received from October 1, 1998 through January 31, 1999 from 1.05%
to .062% of principal and accrued interest on student loans.
18 34 CFR 682.410(b)(6).

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defaulted status by rehabilitating it through loan rehabilitation or consolidation or the
guarantor can collect on the loan.
Assignment of Defaulted Loans to the Federal Government
(Subrogation). At any time, the Secretary of Education may require a guaranty
agency to assign the defaulted loan to the federal government for collection under the
assumption that the federal government will have more success in collection on a
particular loan or group of loans than the guaranty agency. Once a loan is assigned
to the federal government, the guaranty agency receives no further payment resulting
from any collections on that loan.
ED has established certain categories of loans for mandatory assignment such
as aged accounts and defaulted loans of federal employees. Also, loans that may be
collectable through the offset of the defaulter’s federal tax refund are temporarily
assigned to the federal government.
Payments to Guaranty Agencies
Administrative Payments. Guarantors receive payments as compensation
for the varied administrative tasks they perform as intermediaries within the FFEL
program. For loans originated in fiscal years on or after October 1, 1998 and before
October 1, 2003, the Secretary paid guaranty agencies a loan processing fee equal to
0.65% of the total amount of loan principal for the loans on which insurance was
issued in each fiscal year. The loan processing fee, which is paid quarterly, dropped
to 0.40% for insured loans originated on or after October 1, 2003. In addition, the
1998 HEA amendments established an account maintenance fee that is paid quarterly
by the Secretary to guaranty agencies. For fiscal years 1999 and 2000, the payment
equaled .12% of outstanding loan principal. For fiscal years thereafter through 2003,
the payment equals .10% of outstanding principal.
Default Aversion Payments. The 1998 HEA amendments established a
default aversion fee, that is intended to provide added incentive for guarantors to
work with borrowers to rehabilitate loans in danger of going into default. Under the
provisions, guaranty agencies are paid a default aversion fee equal to 1% of unpaid
principal and accrued interest on a loan for which a default claim is not paid within
300 days after the loan is 60 days delinquent — because the loan has been
successfully brought into “current status.” It should be noted that statutory and
regulatory provisions offer divergent guidance with regard to how default aversion
fees are calculated and paid.19
19 Regulatory provisions, developed in response to concerns raised at negotiated rule-
making, created a “netting out process” whereby guarantors may transfer default aversion
fees from their Federal Fund to their Operating Fund equal to 1% of principal and accrued
interest owed on all loans submitted by lenders to the guaranty agency for default aversion
assistance during a period (e.g., that quarter) minus 1% of unpaid principal and accrued
interest on loans for which default claims were paid during that time period (i.e., on those
loans for which default aversion fees have previously been paid). See HEA Section 428(l)
and 34 CFR 682.404(k).

CRS-15
Insurance Premiums. The HEA authorizes guaranty agencies to charge
lenders an insurance premium equal to not more than 1% of loan principal. Lenders
may in turn require FFEL borrowers to pay the loan insurance premium. This fee
helps defray some of the federal cost of insuring loans.
Reinsurance Payments. When a loan has gone into default, and a guaranty
agency has paid a lender’s insurance claim, the guaranty agency files a claim with the
federal government for a reinsurance payment. For loans disbursed on or after
October 1, 1998, reinsurance payments cover 95% of the cost of the claim plus
certain administrative costs, provided that overall reimbursements don’t exceed 5%
of the loans (in repayment) that are insured by the guaranty agency. The reinsurance
rate drops if the guarantor has default claims that are high compared to the loans in
repayment. If more than 5% of the guarantor’s loans (in repayment) are in default in
any fiscal year, the reimbursement rate drops to 85%; and if default claims exceed
9% of loans in repayment status, the reimbursement rate drops to 75%. For lender
of last resort loans, the reinsurance rate is 100%.
Collection Payments. The guaranty agency is authorized to retain the
complement of the reinsurance percentage in effect when the reinsurance payment
was made plus a percentage of any collections it makes to pay for its costs associated
with the collection.20 The remaining amount collected is paid to the federal
government. Prior to October 1, 2003, the percentage of collections the guaranty
agency was authorized to keep was 24%. On or after October 1, 2003, the guaranty
agency is authorized to keep 23%. For defaulted loans resold through rehabilitation,
the guaranty agency may retain 18.5% of the proceeds from the loan sale. The
guarantor may keep an additional amount equal to up to 18.5% of principal and
accrued interest from collection fees assessed to the borrower. For a loan that is
consolidated out of default, the guaranty agency may retain an amount equal to up to
18.5% of principal and accrued interest from collection fees assessed to the borrower.

Reserves and Solvency Requirements
In order to pay insurance claims on defaulted loans, guaranty agencies must
maintain a certain level of reserves. Provisions in the HEA specify:
! the level of reserves a guaranty agency must maintain;
! the actions that may be taken in the event of guaranty agency
insolvency;21
! the mechanisms the federal government will use to oversee the
financial conditions of guaranty agencies;
! and the terms under which “excess reserves” may be recalled by the
federal government.
20 For example, the complement of the reinsurance percentage in effect when the reinsurance
payment was paid would be 5%, if the reinsurance percentage in effect was 95%.
21 In 1990, the largest student loan guarantor, the Higher Education Assistance Foundation
(HEAF) became insolvent because it did not have funds to meet its insurance obligations.

CRS-16
Guaranty agencies are required to maintain reserve funds to protect against the
risk involved in administering the federal guaranty. An agency’s reserve level is its
cumulative revenues minus expenses. Its annual reserve ratio is calculated in
percentage terms as current reserves divided by the original principal of outstanding
loans guaranteed. Current law provides for a minimum ratio of 0.25%, and under
current law, reserves above 2.0% are considered “excess reserves” which are subject
to being recalled by the federal government.
Guaranty agencies reserves are property of the federal government. In an effort
to create clear separation between reserve funds and operating funds, the 1998 HEA
amendments required all guaranty agencies to establish two funds: a Federal Fund;
and an Operating Fund. All of the funds from the guaranty agencies’ reserve funds
were to be transferred into the Federal Fund. Additionally, after the enactment of the
1998 HEA amendments, the following payments are to be placed in the Federal
Fund: insurance premiums from borrowers, reinsurance payments from ED, and the
reinsurance complement from collections and rehabilitations.
The law specifies that the Federal Fund, including its earnings, is the property
of the United States. The Federal Fund may be used to pay lender claims and to pay
default aversion fees into the guaranty agency’s Operating Fund. Also the HEA
authorizes guaranty agencies to transfer funds from the Federal Fund to the Operating
Fund to support normal operating expenses (not including claim payments) during
the first three years in which the Operating Fund is being established.
The Operating Fund is to be used to support operating expenses and may also
be used by the guarantor to support discretionary student aid activities. The
Operating Fund, with the exception of funds temporarily transferred in from the
Federal Fund to support the fund’s establishment, is the property of the guaranty
agency. Guaranty agencies are authorized to deposit loan processing and issuance
fees into the Operating Fund, account maintenance fees, the agency’s percentage of
any collections on defaulted loans, compensation for defaulted loan rehabilitations
and consolidations, and default aversion fees transferred from the Federal Fund.
In years leading up to the 1998 amendments, student loan defaults had declined,
and consequently guaranty agency reserves had grown. Hence there has been
increased interest in recalling reserves. The Balanced Budget Act of 1997, required
the return of $1 billion from guaranty agency reserves by 2002. The 1998 HEA
amendments required the recall of an additional $250 million by FY2007. The ED
is required to report annually to congressional authorizing committees on the fiscal
soundness of the guaranty agency system.
Voluntary Flexible Agreements
The 1998 HEA amendments included provisions that allow for up to six
guaranty agencies to enter into voluntary flexible agreements (VFAs) with the
Secretary in fiscal years 1999, 2000, 2001 to pilot new ways for guaranty agencies

CRS-17
to operate and receive fees for their services.22 As of FY2002 any guaranty agency
may enter into a VFA. Under the provisions of the HEA, the Secretary is afforded
considerable discretion in awarding statutory and regulatory waivers for VFAs and
establishing fees for services, except that the cost of the agreement “reasonably
projected” cannot exceed the cost as similarly projected in the absence of the
agreement.
Direct Loan Program: Introduction to
How the Program Is Administered
Capital for the DL program is provided by the federal government and disbursed
to borrowers through schools. Schools seeking to participate in the DL program
apply to the Secretary. Participating schools — either individually or as part of a
consortium — choose whether to originate loans for their students and must be
specifically approved by ED for this purpose. For students attending schools not
choosing to originate direct loans or not approved for that purpose, loans would be
originated by an “alternative originators” under contract with the federal government.
ED has hired one contractor to serve as the program’s Loan Origination Center.
ED has also hired a contractor to serve as the DL program’s Loan Servicing
Center. It performs much of the DL program’s servicing, accounting and collections
work. However, ED staff play an important monitoring role in relation to the
disbursement of funds to schools, ensuring that schools “drawdown” appropriate
sums.
In general, schools participating in the DL program assume more direct
administrative duties related to loan origination and servicing than they would have
as participants in the FFEL program. At the same time, they are freed of many tasks
associated with finding lenders for their students and working with an assortment of
lenders and guaranty agencies.
22 The VFAs are being piloted in an attempt to find new ways to tie guaranty agency
reimbursement to default prevention activities.

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Figure 2: Basic Elements of the DL Program Model
Loan applicants
Supply of loan capital
Loan disbursement, servicing &
program administration

CRS-19
Provisions Related to DL Program Administration
Under the HEA, the Secretary is authorized to contract for origination, servicing,
default collections, data systems and sundry services connected with the
implementation of direct loans.
Loan Origination. To enhance financial controls and accountability, ED has
set up three levels of loan origination: standard origination, under which schools have
the least responsibility and control over funds; and two levels of school origination.
Schools must meet additional criteria beyond those for participating in the DL
program to have full authority to originate loans. Any school eligible to participate
in the Direct Loan program may operate under the standard origination option, in
which case the Loan Origination Center, not the school, is responsible for preparing
the promissory note, obtaining the completed note from the borrower, and initiating
the drawdown of funds for the school to disburse to the student. To be eligible for
either of the two school origination options, which allows schools greater control over
funds, institutions must meet additional criteria that include participating in the Pell
Grant program; not being on the reimbursement system in the Pell Grant, Work Study,
or Perkins loan program; and demonstrating fiscal responsibility, as determined by the
Secretary. The Secretary has the authority under the final regulations, based on
evaluation of a school’s performance, to require a change to standard origination.
Under school origination option 1, the school would be responsible for the
promissory note, but the contractor would continue to be responsible for initiating
drawdown of funds. Under school origination option 2, the school would have full
responsibility for all aspects of the origination function, including determining funding
needs and initiating funds drawdown.
Federal funds for direct student loans are delivered to participating schools and
students in essentially the same manner as Pell Grants,23 and other fiscal control and
record keeping practices by schools are the same for all HEA Title IV programs. ED
has developed loan origination software and training for schools, as well as entrance
and exit counseling materials.
Disbursement of Funds to Borrowers. Direct loans are disbursed to
students by first applying the loan to the student’s account with any remainder being
disbursed to the student. The requirement of the FFEL programs for a 30-day delay
in the distribution of loan proceeds to first-year first-time borrowers also applies to
Direct Loans. Direct PLUS loans to parents of dependent students are also subject to
multiple disbursement, which has been required to date only for the Stafford and SLS
loans under the FFEL programs.
23 For a description of the Pell Grant delivery system, see CRS Report RL31668, The
Federal Pell Grant Program of the Higher Education Act: Background and
Reauthorization, by Charmaine Mercer.

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Loan Servicing and Default Collections. Under the DL program, loan
servicing and collections are handled by a contractor, the Loan Servicing Center. The
Loan Servicing Center bills borrowers whose loans are in repayment and processes
loan payments.
If DL borrowers fail to make any installment payments on a loan, the loan
becomes delinquent and the Loan Servicing Center is responsible for exercising due
diligence in attempting to locate borrowers to initiate loan rehabilitation efforts.
Ultimately, if a DL loan becomes 270 days delinquent, the loan goes into default and
the Loan Servicing Center is responsible for conducting collections on the defaulted
loan. If ED determines a borrower does not intend to honor their obligation to repay
a loan, the Department may take any action authorized by law to collect a defaulted
loan, including garnishing the borrower’s wages; requesting the IRS to offset the
borrower’s federal income tax refund; filing a lawsuit against the borrower; reporting
the default to national credit bureaus.
Payments for Administration
Under the HEA, funds for federal administrative costs (program operations by
ED, servicing contracts, etc.) for Direct Loans are mandatory spending with a
permanent appropriation. Spending for administrative costs has specific annual
authorizations under the HEA; over the five-year period (FY1999-FY2003). The
specific annual authorization for FY1999 is $617 million, rising to $735 million in
FY2000, $770 million in FY2001, and $780 million in FY2002, and $795 million in
FY2003.24
24 Section 458 of the Higher Education Act, which authorizes these funds, also requires ED
to use a specified portion of these funds to pay account maintenance fees to the FFEL
program guaranty agencies. Some Section 458 funds are also used for general Office of
Student Financial Assistance operating expenses.
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