INSIGHTi

HEROES Act (H.R. 6800): Selected Consumer
Loan Provisions
May 26, 2020
The economic impact of the Coronavirus Disease 2019 (COVID-19) pandemic has been largely due to
illnesses, quarantines, social distancing, local stay-at-home orders, and other business disruptions.
Consequently, many Americans have lost income and face financial hardship.
On May 15, 2020, the House passed the HEROES Act (H.R. 6800), a wide-ranging COVID-19 relief bill.
This Insight discusses selected provisions in Division K, Title IV related to consumer loans and the
financial services industry.
Background
Many consumers have had trouble paying their loan obligations, such as mortgages, student loans, auto
loans, and credit cards. For this reason, loan forbearance has become a common form of relief offered by
lenders to consumers (borrowers) during the COVID-19 pandemic. Loan forbearance plans are
agreements allowing borrowers to reduce or suspend payments for a short period of time, providing
extended time for consumers to become current on their payments and repay the amounts owed. These
plans do not forgive unpaid loan payments and tend to be appropriate for borrowers experiencing
temporary hardship.
Another COVID-19 relief bill, the Coronavirus Aid, Relief, and Economic Security Act (CARES Act; P.L.
116-136) enacted on March 27, 2020, establishes consumer rights to be granted forbearance for federally
backed mortgages (Section 4022) and federal student loans (Section 3513). The CARES Act also protects
the credit histories of consumers with forbearance agreements (Section 4021). It does not grant consumers
these rights for other loans owed to private creditors, such as auto loans, credit cards, private student
loans, and nonfederally backed mortgages. In these cases, financial institutions have discretion about
when and how to offer loan forbearance or other relief options. Therefore, a consumer’s ability to access
these options and protect their credit history may vary. For more information, see CRS Report R46356,
COVID 19: Consumer Loan Forbearance and Other Relief Options, coordinated by Cheryl R. Cooper.
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Consumer Loan Forbearance and Other Payment Relief
The HEROES Act would expand consumer rights to loan forbearance and other payment relief beyond
federally backed mortgages and federal student loans. Section 110402 would ban creditors and debt
collectors from collecting on a debt (such as garnishment or seizing bank account assets), enforcing a
security interest (such as repossession or foreclosure), or threatening to take an action on a debt during the
COVID-19 pandemic and for 120 days afterward. This section also would ban creditors or debt collectors
from charging additional fees and interest to debts past due during this period.
Section 110403 defines appropriate repayment periods for different types of past-due debt after the
Section 110402 period ends. For example, for debt with defined terms (such as a mortgage or auto loan),
the loan’s term would be extended by at least as many periods as the consumer missed payments, so the
payment amount would remain the same for consumers. After the missed payment period, the terms of
open-ended debts (such as credit card debt) would be paid according to similar contract rules as before the
COVID-19 pandemic. Generally, for other types of debt (without set terms), the larger the debt, the more
time consumers would be allowed to pay it off. Private-sector creditors and debt collectors may use a
credit facility established in Section 110404 if they automatically grant loan forbearance to consumers
who are experiencing financial hardship and request it during the COVID-19 pandemic and 120 days
afterward.
Sections 110402 and 110403 of the HEROES Act would expand payment relief for consumers facing
financial hardship during the pandemic, including potentially those who need relief beyond what is in the
CARES Act. These provisions could also encourage some consumers to not pay their loan payments
because there are limited consequences for doing so.
Federal Reserve Loan Facility for Creditors and Debt
Collectors
Sections 110402 and 110403 of the HEROES Act would impose costs on many financial institutions who
own these consumer debts. In addition to consumer loan forbearance provisions, the CARES Act provides
funds to back Federal Reserve emergency facilities. For more information, see CRS Report R46329,
Treasury and Federal Reserve Financial Assistance in Title IV of the CARES Act (P.L. 116-136),
coordinated by Andrew P. Scott.
Section 110404 would require the Federal Reserve to create a facility backed by CARES Act funds that
provides long-term, low-cost loans to creditors and debt collectors who have losses caused by offering
loan forbearance to consumers and participate in the forbearance program established in Section 110403.
Eligibility would include private-sector creditors and debt collectors of most types of consumer debt.
(While federally backed mortgages are not included in this provision, Section 110204 of the HEROES
Act would require mortgage servicers of federally backed mortgages to have access to Federal Reserve
lending programs for borrower assistance.)
Ban on Negative Credit Reporting
Consumers’ credit scores can be harmed when they miss consumer loan payments, possibly reducing their
access to credit (or other financial products or opportunities) in the future. Although the CARES Act
protects the credit histories of consumers with forbearance agreements, some consumers may still
experience harm to their credit record because lenders can choose whether or not to enter into an
assistance agreement for many types of consumer loans.

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Section 110401 would create a moratorium on furnishing adverse information to credit bureaus
during the COVID-19 pandemic and for 120 days afterward, as well as for other future major
natural disasters. Consumers could request to delete adverse information during the covered
period and for 270 days afterward if experiencing economic hardship. Medical debt related to
treatments arising from COVID-19 or another major disaster would not be furnished or included
in the credit report. New credit scoring models could not be implemented during a major natural
disaster period if they would identify a significant percentage of consumers as being less
creditworthy than the previous model. While these provisions would protect consumers from
lower credit scores during the COVID-19 pandemic, the removal of information may also reduce
credit scores’ predictability in the future, which could harm some consumers in the long term.

Author Information

Cheryl R. Cooper

Analyst in Financial Economics






Disclaimer
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to congressional committees and Members of Congress. It operates solely at the behest of and under the direction of
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information that has been provided by CRS to Members of Congress in connection with CRS’s institutional role.
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